The repair industry is constantly changing, and technicians need the right support tools to stay up to date. PC-Doctor Service Center 9.5 now supports Macs and Android devices, allowing technicians to provide support to multiple platforms and test the latest system components with one program. This article highlights some of the new features available in Service Center that can help benefit your business, and increase your overall customer satisfaction.
Customer Satisfaction
Top priorities for computer repair business owners include:
- Using the best technical tools available
- Identifying system issues quickly and accurately
- Earning customer confidence
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PC-Doctor is proud to offer affordable and reliable system health tools that help streamline the repair process. These tools accurately diagnose hardware issues, and provide reports that show the customer what was done to the system to get it back up and running properly.
Owner Scott Sanders of Affordable Technology Solutions is a longstanding customer, and recently shared how PC-Doctor’s product lines have improved his repair business over time.
“Affordable Technology Solutions, LLC has been working with PC-Doctor, Inc. for several years now, and has tried just about all of their products with much success. We are a Microsoft Registered Refurbisher and use PC-Doctor Service Center to run a hardware audit on all machines we refurbish and sell. Service Center not only helps us ensure that our customers are getting the best products, but saves us from dealing with returns by identifying faulty hardware in the first place. Service Center streamlines the entire process for us. As far as the repair side goes, Service Center rescues us as well, because we all know that computer issues can be broken down into two main categories: hardware and software. Service Center saves us time by helping our technicians pinpoint hardware problems or rule out hardware related issues right off of the bat. Without PC-Doctor Service Center, I am not sure we would be as successful as we currently are. Thank you for offering a wonderful product line to help our company be more productive and successful.”
Technical Support on Android Devices
Android is on over a billion active devices, yet limited hardware diagnostic tools existed until now. Service Center 9.5 now offers Android support—the same high quality tools that large repair facilities used for years in PC-Doctor’s Network Factory and Factory product lines. Service Center’s Android diagnostics provide thorough system testing without leaving any trace on the device.
Need to Wipe a Hard Drive?
Recent increases in identity theft make it critical for repair professionals to keep customer data protected. Whether you are rebuilding a system for resale, recycling, or return, customers want to know:
- What happens to my data?
- Will my data be securely deleted?
- Will my personal information be leaked if I donate my system?
Reassure your customers that their information is securely wiped with Service Center’s Drive Erase, a powerful tool that adheres to United States Department of Defense standards. Printable reports demonstrate the actions taken to guarantee the deletion of data and protection of personal information. Industry leaders in electronic recycling rely on PC-Doctor’s Drive Erase tools when working with government organizations, hospitals, schools, or anywhere it is necessary to provide proof of actions taken to securely wipe confidential data.
Many other great features are available in Service Center 9.5 and other PC-Doctor product lines. For an evaluation or more information on our products, contact our sales department at sales@pc-doctor.com.
