The Global Leader in PC & Android System Health Solutions

Year: 2014

Glass, aka Google Newton

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When Google started previewing Glass, I didn’t make the A-list, i.e. those who got their Glass free, nor the B-list who got offered Glasses for an arm and a leg. But at least I was able to join the ranks of the Glass-wearing public when Tax Day also acted as the Glass Purchase Day, although the prices were still at the arm and a leg level.

I really wanted to like Glass. I installed apps. I customized it with various cool stuff available for it. I tried to integrate it with my daily tasks. I wrote an app for it. And I continued to use it even after I reluctantly concluded that the device felt like the Apple Newton of a promising new space in personal computing devices.

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Fail. Absolute Fail. Healthcare.gov. What Went Wrong?

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For better or (more likely) worse, healthcare.gov is the most visible aspect of what seems to have become the white elephant of the 21st century, officially named the Patient Protection and Affordable Care Act, also known as PPACA, Obamacare and ACA. It certainly didn’t help that healthcare.gov had massive performance issues from the very beginning. And while performance has improved over time, things still aren’t really looking up, as “conversion” rates are very poor, actual payment for policies is not yet implemented, and there are significant concerns about the potential for (and some claimed actual) security failures in the site itself. But given that this is a software project, and that we’re a software company that has made mistakes just like everyone else, what learning experiences can we draw from it?

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