PC-Doctor delivers an enormous number of different products to different customers. Each customer gets a different product, and they get frequent updates to that product as well. Delivering these products requires complex synchronization between dozens of engineers. We’ve gotten great at scheduling the most important work. Our clients love us for that.
However, the low priority projects get released significantly less reliably. Until recently, I’d assumed that this problem was unique to PC-Doctor. Based on some extremely sketchy evidence from another company, I’m going to release my Theory Of Scheduling Low priOrity Work (TOSLOW).
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