smart test indeterminate

[deane272]

i have an hp6523 computer with windows 7.

your pc tools are on the computer

for the first time (i haven't made a driver or software change) a scan of the disc showed indeterminate.

should i be concerned about this?
thanks.

here is log info:

Sunday, June 09, 2013 12:54:44 PM

Product Version: 6.0.5418.39


WDC WD64 00AAKS-65Z7B0 SATA Disk Device

Vendor:  Western Digital
 

Model Number:  WDC WD6400AAKS-65Z7B0
 

Serial Number:  WD-WCASYD536621
 

Firmware Revision:  01.03B01
 

World Wide Name:  50014EE2AF4924FA
 

Marketed Size:  640.1 GB
 

Size:  596.2 GB
 

Cache Size:  16 MB
 

Command Queue Size:  32
 

Temperature:  33 C
 

Maximum Temperature (Power Cycle):  34 C
 

Maximum Temperature (Lifetime):  43 C
 

SATA Capabilities:  SATA Gen1 (1.5Gb/s), SATA Gen2 (3.0Gb/s), Native Command Queuing (NCQ), Phy Event Counters
 

Sector Information 

Physical Sector Size:  512 B
 

Logical Sector Size:  512 B
 

Logical Sector Count:  1250263728
 
 

SMART Attributes 

Power Cycles:  1066
 

Power On Hours:  2875
 

Start Stop Count:  1079
 

Spin Up Time:  4.61 s
 

Temperature:  33 C
 

Reallocations:  0
 

Pending Reallocation Count:  0
 

Offline Scan Uncorrectable Errors:  0
 

Ultra DMA CRC Errors:  0
 

Calibration Retries:  0
 
 

SMART Logs:  01h: 512 bytes, 02h: 2.50 kB, 06h: 512 bytes, 09h: 512 bytes, 80h-A7h: 8.00 kB, A8h-B7h: 512 bytes, C0h: 512 bytes, E0h-E1h: 512 bytes
 

Data Tranfer Modes 

Current Transfer Mode:  Ultra DMA [6]
 

Supported UDMA modes:  0, 1, 2, 3, 4, 5, 6
 

Supported MDMA modes:  0, 1, 2
 

Supported PIO modes:  0, 1, 2, 3, 4
 
 

Implementation Details 

Supported Standards:  ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
 

Supported Transports:  SATA 1.0a, SATA II: Extensions, SATA Rev 2.5
 
 

Removable:  false
 

General Purpose Logs:  03h: 3.00 kB, 07h: 512 bytes, 10h-11h: 512 bytes, 80h-A7h: 8.00 kB, A8h-B7h: 512 bytes, C0h: 512 bytes, C1h: 12.00 kB, E0h-E1h: 512 bytes
 

OS - C:

Drive Letter:  C
 

Volume Name:  OS
 

Volume Serial Number:  645A-DF8B
 

File System:  NTFS
 

Volume Capacity:  584.70 GB
 

Volume Free Space:  436.26 GB
 

Volume Used Space:  148.44 GB
 
 

HP_RECOVERY - D:

Drive Letter:  D
 

Volume Name:  HP_RECOVERY
 

Volume Serial Number:  E03B-68CD
 

File System:  NTFS
 

Volume Capacity:  11.37 GB
 

Volume Free Space:  1.39 GB
 

Volume Used Space:  9.98 GB
 
 Sunday, June 09, 2013 12:53:31 PM

Product Version: 6.0.5418.39


WDC WD64 00AAKS-65Z7B0 SATA Disk Device

Vendor:  Western Digital
 

Model Number:  WDC WD6400AAKS-65Z7B0
 

Serial Number:  WD-WCASYD536621
 

Firmware Revision:  01.03B01
 

Size:  596.2 GB
 

Cache Size:  16 MB
 

Temperature:  33 C
 

Physical Sector Size:  512 B
 

Logical Sector Size:  512 B
 

Logical Sector Count:  1250263728
 

Supported Standards:  ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
 

OS - C:

File System:  NTFS
 

Volume Serial Number:  645A-DF8B
 

Volume Capacity:  584.70 GB
 

Volume Free Space:  436.26 GB
 

Volume Used Space:  148.44 GB
 
 

HP_RECOVERY - D:

File System:  NTFS
 

Volume Serial Number:  E03B-68CD
 

Volume Capacity:  11.37 GB
 

Volume Free Space:  1.39 GB
 

Volume Used Space:  9.98 GB
 
 
 

 

[Kris_PCD]

I am sorry to hear your having problems, if you don't mind I would like to ask a few questions to try determine what the issue could be.

• First off, have you updated to the latest version of the software from HP's website?
            http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=pv-75045-2
• Have you ever run this test on the same drive before, and if so have you ever seen any other results?
• When you get the indeterminate results does the software provide any indication as to why it is unable to complete the test?
• Are you receiving the indeterminate result on only one test or multiple?
• Can you provide a screenshot of the issue?

Any information that you can provide can help me to better determine what is causing the issue.

[deane272]

thanks for the help.

will run the scan again and provide the info you require this weekend.

sorry...i hadn't checked the site since my last post.

i appreciate your info.

[MerlePavlick]

i have an hp6523 computer with peimar solar.

your pc tools are on the computer

for the first time (i haven't made a driver or software change) a scan of the disc showed indeterminate.

should i be concerned about this?
thanks.

here is log info:

Sunday, June 09, 2013 12:54:44 PM

Product Version: 6.0.5418.39


WDC WD64 00AAKS-65Z7B0 SATA Disk Device

Vendor:  Western Digital
 

Model Number:  WDC WD6400AAKS-65Z7B0
 

Serial Number:  WD-WCASYD536621
 

Firmware Revision:  01.03B01
 

World Wide Name:  50014EE2AF4924FA
 

Marketed Size:  640.1 GB
 

Size:  596.2 GB
 

Cache Size:  16 MB
 

Command Queue Size:  32
 

Temperature:  33 C
 

Maximum Temperature (Power Cycle):  34 C
 

Maximum Temperature (Lifetime):  43 C
 

SATA Capabilities:  SATA Gen1 (1.5Gb/s), SATA Gen2 (3.0Gb/s), Native Command Queuing (NCQ), Phy Event Counters
 

Sector Information  

Physical Sector Size:  512 B
 

Logical Sector Size:  512 B
 

Logical Sector Count:  1250263728
 
 

SMART Attributes  

Power Cycles:  1066
 

Power On Hours:  2875
 

Start Stop Count:  1079
 

Spin Up Time:  4.61 s
 

Temperature:  33 C
 

Reallocations:  0
 

Pending Reallocation Count:  0
 

Offline Scan Uncorrectable Errors:  0
 

Ultra DMA CRC Errors:  0
 

Calibration Retries:  0
 
 

SMART Logs:  01h: 512 bytes, 02h: 2.50 kB, 06h: 512 bytes, 09h: 512 bytes, 80h-A7h: 8.00 kB, A8h-B7h: 512 bytes, C0h: 512 bytes, E0h-E1h: 512 bytes
 

Data Tranfer Modes  

Current Transfer Mode:  Ultra DMA [6]
 

Supported UDMA modes:  0, 1, 2, 3, 4, 5, 6
 

Supported MDMA modes:  0, 1, 2
 

Supported PIO modes:  0, 1, 2, 3, 4
 
 

Implementation Details  

Supported Standards:  ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
 

Supported Transports:  SATA 1.0a, SATA II: Extensions, SATA Rev 2.5
 
 

Removable:  false
 

General Purpose Logs:  03h: 3.00 kB, 07h: 512 bytes, 10h-11h: 512 bytes, 80h-A7h: 8.00 kB, A8h-B7h: 512 bytes, C0h: 512 bytes, C1h: 12.00 kB, E0h-E1h: 512 bytes
 

OS - C:

Drive Letter:  C
 

Volume Name:  OS
 

Volume Serial Number:  645A-DF8B
 

File System:  NTFS
 

Volume Capacity:  584.70 GB
 

Volume Free Space:  436.26 GB
 

Volume Used Space:  148.44 GB
 
 

HP_RECOVERY - D:

Drive Letter:  D
 

Volume Name:  HP_RECOVERY
 

Volume Serial Number:  E03B-68CD
 

File System:  NTFS
 

Volume Capacity:  11.37 GB
 

Volume Free Space:  1.39 GB
 

Volume Used Space:  9.98 GB
 
 Sunday, June 09, 2013 12:53:31 PM

Product Version: 6.0.5418.39


WDC WD64 00AAKS-65Z7B0 SATA Disk Device

Vendor:  Western Digital
 

Model Number:  WDC WD6400AAKS-65Z7B0
 

Serial Number:  WD-WCASYD536621
 

Firmware Revision:  01.03B01
 

Size:  596.2 GB
 

Cache Size:  16 MB
 

Temperature:  33 C
 

Physical Sector Size:  512 B
 

Logical Sector Size:  512 B
 

Logical Sector Count:  1250263728
 

Supported Standards:  ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
 

OS - C:

File System:  NTFS
 

Volume Serial Number:  645A-DF8B
 

Volume Capacity:  584.70 GB
 

Volume Free Space:  436.26 GB
 

Volume Used Space:  148.44 GB
 
 

HP_RECOVERY - D:

File System:  NTFS
 

Volume Serial Number:  E03B-68CD
 

Volume Capacity:  11.37 GB
 

Volume Free Space:  1.39 GB
 

Volume Used Space:  9.98 GB
 
 
 

 

Hello thread is bit old but were you able to sort out the issue? I have been facing similar so please help me out? Waiting for quick reply.

[Kris_PCD]

Unfortunately we never determined exactly what the issue was for deane272, but if you are having a similar issue please feel free to respond to the questions I had asked previously.