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Author Topic: USB Dongle not recognized  (Read 4387 times)

October 09, 2012, 12:30:17 pm

Offline jd07bos

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USB Dongle not recognized
Hi I have used my PC-Doctor to help troubleshoot many machines, but now windows on any PC will not recognize the USB Dongle.  I tried to restore using the CD but that application will not recognize the USB Dongle either, any tips would be greatly appreciated!
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October 09, 2012, 12:44:14 pm Reply #1

Offline jd07bos

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Re: USB Dongle not recognized
Under device status I get this

"Windows has stopped this device because it has reported problems. (Code 43)"
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October 09, 2012, 01:46:59 pm Reply #2

Offline James_PCD

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Re: USB Dongle not recognized
Hello JB07bos,

You have already provided me with the information that I would be asking you.  I would normally ask if you tried to restore the dongle using the CD and if Windows is able to recognize the dongle.

At this point I would recommend that you contact support http://www.pc-doctor.com/support.php and let them know about the issue you are seeing.  They might be able to RMA the dongle.  I do not have the ability to issues RMAs through the forums.
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James_PCD


"May the dog of simplicity lift its leg on the lamp post of progress"
October 10, 2012, 12:25:05 pm Reply #3

Offline jd07bos

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Re: USB Dongle not recognized
okay thank you
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