Author Topic: HDD-0 failure on Long HDD test. A false failure or not?  (Read 14003 times)

Offline lefkri

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Hello.

There's a computer I'm testing at the moment that seems just a bit too slow when running in safe mode. The quick test and the short HDD test found nothing, but when running the Long HDD testing I got this:

SERVICE CENTER 7.5 4.0.1846.01 SYSTEM TEST LOG
================================================
System Serial Number: LXBWR020301401029C1601
System Product Name:  SJV50_HR
This file was created 10/3/2012 at 16:42


WARNING: DIAGS.PDE not loaded - XMS manager not present.
AHCI:  HDD at port 0 failed identification command.
AHCI:  ODD at port 1 failed identification command.

Batch Mode: 7 - Long HD Test

Testing Started    10/03/2012 16:43:01

HDD-0 Hi-Low Seek.......................
  Error seeking to sector 0
  Error seeking to sector 0
  Error seeking to sector 0
  Error seeking to sector 0
HDD-0 Hi-Low Seek.......................FAILED  10/03/2012 16:43
HDD-0 Funnel Seek.......................
  Error seeking to sector 0
  Error seeking to sector 123
  Error seeking to sector 246
  Error seeking to sector 369
HDD-0 Funnel Seek.......................FAILED  10/03/2012 16:43
HDD-0 Track To Track Seek...............
  Error seeking to sector 0
  Error seeking to sector 123
  Error seeking to sector 246
  Error seeking to sector 369
HDD-0 Track To Track Seek...............FAILED  10/03/2012 16:43
HDD-0 Random Seek.......................
  Error seeking to sector 65950
  Error seeking to sector 67899
  Error seeking to sector 67934
  Error seeking to sector 65905
HDD-0 Random Seek.......................FAILED  10/03/2012 16:43
HDD-0 Linear Verify.....................PASSED 
HDD-0 Random Verify.....................PASSED 
HDD-1 Hi-Low Seek.......................PASSED 
HDD-1 Funnel Seek.......................PASSED 
HDD-1 Track To Track Seek...............PASSED 
HDD-1 Random Seek.......................PASSED 
HDD-1 Linear Verify.....................
  Sector block failed verification at 31128462 .
  Sector block failed verification at 37646991 .
  Sector block failed verification at 37648769 .
  Sector block failed verification at 37855525 .
HDD-1 Linear Verify.....................FAILED  10/03/2012 16:47
HDD-1 Random Verify.....................PASSED 

Testing Completed  10/03/2012 16:47:32


We've had cases earlier with our service provider saying there was nothing wrong when PC-Doctor found a failure with "HDD-0". Is this often like the COM ports? A false failure?

This is a Packard Bell EasyNote TM81

Thanks in advance!

Offline James_PCD

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Hello lefkri,

The reason you most likely did not see these errors with the short test, is that the test range differs from that of the long test.

The failing tests are reporting bad sectors on the harddrive.  While bad sectors usually do not mean that a drive is "failing" it can cause performance issues and potentially corrupted data.

Below are some clips from the advanced user guides describing the test coverage:

Hi-Low Seek
The Hi-Low Seek test verifies a hard disk drive’s actuator arm can accurately move the read/write heads to specific
locations on the disk media. Fixed disk drive read/write heads are moved from the lowest to the highest sector number
and back. This is repeated 50 times. If the Hi-Low Seek test detects errors with the movement of the drive heads, it will
log a test result of Failed and report additional details in the test log.

Funnel Seek
The Funnel Seek test verifies a drive's actuator arm can accurately move the read/write heads to sector locations in a
funnel fashion across the disk media. It moves the drive read/write heads from the first track (track 0) to the last track,
then from the second track to the second to the last track, then from the third track to the third to the last track, and so
on. If the Funnel Seek test detects errors with the movement of the drive heads, it will log a result of Failed and report
additional details in the test log.

Random Seek
The Random Seek test verifies a drive's actuator arm can accurately move the read/write heads to random locations on
the disk media. It moves the drive read/write heads to random sectors for 300 repetitions. If the Random Seek test detects
errors with the movement of the drive read/write heads, it will log a result of Failed in the test log and report additional
details in the test log.

Linear Verify
Verify tests are similar to seek tests, except that in addition the sector data is read and a CRC checksum is calculated
for the data and compared with the CRC value stored on the media for the sector from which the data was read. The
linear verify test checks all sectors on the disk media in sequence. If errors are detected, the sector number is reported
in the test log.
Note: Any defective sectors should also be flagged by DOS as “bad” in the DOS File Allocation Table (FAT),
assuming the hard disk is formatted in DOS. To see if DOS is aware of defective sectors, run the Surface Scan Hard
Disk function from the Utility menu.
James_PCD


"May the dog of simplicity lift its leg on the lamp post of progress"

Offline lefkri

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Thanks, but is "HDD-0" a real disk?

I've got another one here:


SERVICE CENTER 7.5 4.0.1846.01 SYSTEM TEST LOG
================================================
System Serial Number: LXBM80201102543D491601
System Product Name:  EasyNote TM81   
This file was created 10/1/2012 at 10:54

HDD-0: Hitachi HTS545032B9A300 / PB3OC60F / 100606PBP304D6GDZKZL
ODD-0: Optiarc DVD RW AD-7585H / KX04

Batch Mode: 7 - Long HD Test

Testing Started    10/01/2012 10:55:01

HDD-0 Controller........................PASSED 
HDD-0 Hi-Low Seek.......................PASSED 
HDD-0 Funnel Seek.......................PASSED 
HDD-0 Track To Track Seek...............PASSED 
HDD-0 Random Seek.......................PASSED 
HDD-0 Linear Verify.....................
  Read verify error occurred at sector 253423360.
  (Reason: Uncorrectable Data Error)
  Read verify error occurred at sector 253424640.
  (Reason: Uncorrectable Data Error)
  Read verify error occurred at sector 253426176.
  (Reason: Uncorrectable Data Error)
  Read verify error occurred at sector 253428992.
  (Reason: Uncorrectable Data Error)
  Model: Hitachi HTS545032B9A300 / SN: 100606PBP304D6GDZKZL / Rev: PB3OC60F
HDD-0 Linear Verify.....................FAILED  10/01/2012 11:31
HDD-0 Random Verify.....................PASSED 
HDD-0 SMART Status Check................PASSED 
HDD-0 SMART Self-Test Short.............
  The read element failed.
  Model: Hitachi HTS545032B9A300 / SN: 100606PBP304D6GDZKZL / Rev: PB3OC60F
HDD-0 SMART Self-Test Short.............FAILED  10/01/2012 11:33

Testing Completed  10/01/2012 11:33:37


thanks

Offline James_PCD

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HDD-0 is simply the first drive in the system, if there were multiple then each would have a corresponding number (HDD-1, HDD-2).  I cannot state this this is a false failure, as the are two issues in your log files.

#1  The Diags.pde file below is an Intel library module, we have seen the behavior your logs displayed. The error below, is likely a result of HIMEM.SYS driver failing to load at bootup. 

WARNING: DIAGS.PDE not loaded - XMS manager not present.
AHCI:  HDD at port 0 failed identification command.
AHCI:  ODD at port 1 failed identification command.


#2  The tests that are failing, do not use the DIAGS.PDE, thus can be considered actual failures.
James_PCD


"May the dog of simplicity lift its leg on the lamp post of progress"