non booting Comp

[newmexicopoet]

I am trying to repair a Dell with I5 chip 7 home premium and cannot get it to pass hard drive enumeration??? any ideas?

[James_PCD]

Hello,

We have seen issues where enumeration was unable to complete, in Windows, due to a timeout in the code.  If a response is not received from device a time out can occur for some devices, thus resulting in enumeration failing.

I can suggest trying to run the hard drive tests in DOS. 

[newmexicopoet]

Thanks... dont think the HDD is the problem... the time out thing might be a thought... I just have a feeling it may be in the Bios but am stumped

[newmexicopoet]

Now I am really stumped. Took data cable from optical drive (was working) moved it to HDD ~ attached an external optical drive to comp ~ same results as before. motherboard?

[James_PCD]

If there is no device on the cable/port that you are getting the time out, do you still get the time out? 
Have you tried a different cable?
Have you tried the HDD and/or external ODD in a different port?

motherboard?

I am unable to provide any advice on trouble shooting hardware problems, thus I can only provide assistance with our product.