PC-Doctor module

[jose]

Hellow. My name is Jose and I have a Dell XPS M1330 whith Dell Support Center, powered by PC-Doctor.

Every time I start the PC a popping up window appears originated by Microsoft Windows saying in spanish: "PC-Doctor Module has stopped working. A problem caused the program to stop working correctly.  Windows will close the program and notify if a solution is available."

If I disable the Hardware programmed analisys of the Dell Support Center the popping up window doesn't appear when I start the PC, but if I start the Dell Support Center the popping up window appear again.

The problem signature is:

Firma del problema
Nombre de evento de problema:   APPCRASH
Nombre de la aplicación:   pcdrsysinfodirect.p5x
Versión de la aplicación:   6.0.5907.29
Marca de tiempo de la aplicación:   4f6b6d0f
Nombre del módulo con errores:   kernel32.dll
Versión del módulo con errores:   6.0.6002.18449
Marca de tiempo del módulo con errores:   4da47967
Código de excepción:   e06d7363
Desplazamiento de excepción:   0003fc56
Versión del sistema operativo:   6.0.6002.2.2.0.768.3
Id. de configuración regional:   1034
Información adicional 1:   3806
Información adicional 2:   b2d383fa17263d66a5f4d7639500c4f8
Información adicional 3:   fb20
Información adicional 4:   09a82f0aa3ed0d8d49ceb4ea200eaec8

The version of PC-Doctor is 3.1.5907.29 and it ran in a Windows Vista Home Premium Edition (32 bit).

Regards

[James_PCD]

Hello Jose,

We are sorry for the frustration you are having with this crash.  We are aware of the issue that you are having and have a possible fix in place.  We are currently testing the fix prior to deploying it to the public.  There is another discussion regarding the issue at the URL below.  There is information there regarding a temp work-around (bottom of the page) to avoid the crash "nag" message until the fix has been deployed.

http://www.pcdoctor-community.com/forum/index.php/topic,617.0.html

[jose]

Hello James.

I'm not sure but if it helps you, I think that the problem started when I instaled the Windows Vista Service Pack 2

[James_PCD]

Thanks for the info I will pass it on to our Dev team.

[James_PCD]

Hello Jose,

The fix has been released.  Information on how/where to obtain the release is posted in the other thread that I had linked in a previous post.

Thanks,

[pers]

When I follow the link to get the updater and launch it, the updater runs for a bit then advises:

"Requirements for Download

This software package is not designed for use with this machine type."

So I'm guessing I need a different installer...  I am running Vista Ultimate SP2 32bit on a Dell XPS M1710.
The above occurs whether I run as Administrator or not.

[James_PCD]

Hello Pers,

Strange that you are seeing this message, I have the XPS M1730 system that I use and do not see this message.  Unfortunately there is only one installer for the product.

In order to better assist you, and if you are willing to assist in the matter, I would need you to grab some log files off of your system and send them through the forums as a private message.  You can obtain the files following the steps below:
1. Press the Windows key + R to open the run window
2. In the run window type %appdata%
3. There should be a PCDr folder, double click this folder to access it.
4. You should see an Installer and an Update folder, double click the update folder to access it.
5. Right click the logs folder and select the send to > a compressed (zipped) file menu option.

I will post here when I receive the files...