Hello Brad,
I can only assist you with issue specific to our products, Service 7.9 in this instance, so if you can you provide a test log from that test run? This will give us more specifics such as the test run events. If you don't have a test log let us know if you were running from DOS or Windows. Also please let us know the make/model of system or motherboard to provide more clarity. Once the requested information is received I Can pass it on to our engineers for review.