Known Compatibility Issues message with Windows 7 upgrade.

[loovulkats]

I have an HP a6300f desktop I have upgraded from Vista to Windows 7.  I came pre-installed with PC Doctor Hardware Diagnostic Tool v 0.0.0.0.  Product v. 5.0.0.0.  The original filename is PCdr5cuiw32.  When I try to run or when it tries to auto run I get the error message "Known Compatibility Issues".  Windows has no solution for this and I have downloaded a solution from HP to no avail.  Any suggestions?

[fwilson]

loovulkats,

You need to download the new PC-Doctor for Windows 7 from the HP site.

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=pv-77569-1&jumpid=reg_R1002_USEN

This will fix you up.

-Fred

[poly]

Also experienced the same problem on my Hp dv5...thanks for the link will try that out!

[James_PCD]

It has come to my attention that the previously posted link is incorrect. I am sorry if there has been any confusion as a result.  The correct URL is:

Code: [Select]

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-7
5045-2&cc=us&dlc=en&lc=en

[poly]

Yeah man was confused there for a while!!!

[poly]

currently Enjoying

[James_PCD]

Poly,

I am glad to hear that you were able to get things up and running.

jbpcdr

[poly]

Appreciate it man!

[mcc17ss]

HP P6110f desktop. Recently upgraded? from Vista to Win 7. Was instructed to remove the OEM installed PC-Dr. and reinstall the new version a few days after win 7 is running. Downloaded a 96mb file from hp:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-75045-2&cc=us&dlc=en&lc=en&os=4063&product=3970026&sw_lang=

installs fine but locks up after a few system tests are completed with error message: "License authentication failed...you are not authorized to use this version of PC Doctor"

Is there a solution for this?

[James_PCD]

Hello mcc17ss,

Very strange that you would be getting this message as your system is using the
IPIBL-LB (Benicia) motherboard which was used extensively during the test of our product.  Unfortunately there isn't a solution for the error you are seeing.  Something changed in your configuration that is causing this message to appear.  The file that you downloaded was the most up-to-date build that they had.

[mcc17ss]

More info: It lets me run some of the individual tests but locks me out on the "system test" part of the program. I have uninstalled and re-installed the program with no improvement. Need a workaround or another thought on this.  While this program is optional and not needed right now, i'd like to have it available when the need arises.  Thanks...