Full System Test failures

[rjweston@sbcglobal.net]

Dr Blip,
I have been experiencing a "hang" problem at start up. All goes well to the desk top, my anti-virus (ESET NOD32) loads, but then most of the time the system just hangs. No response from any hot spot, and cursor turns into large hour glass if moved over task bar. Only thing to do is hard kill with power button and restart. I ran PC-Doctor from the Rescue and Recovery partition on my Lenovo R61i. All tests passed, except for the following: CPU:multicore test...misconfigured........and SMBIOS: Standard Test...Failed. There was no further info given as to explain what this means or how to remedy the problem. Before the test I disconnected my Wifi because I needed to connect with an ethernet cable. I had suspected my Wifi as the problem because when I disconnected it (in my office) it booted 3 times with no problem. I rolled back the driver and thought I resolved the issue, but then I had problems on the web, not being able to connect to certain sites. Can you shed some light, please? I'm thinking I should try a restore back to an earlier time frame.

[fwilson]

rjweston,

It sounds like you may be having issues with your anti-virus realtime scanner hanging.  This would cause the "certain sites on the web" issue. Look in your task manager and see what programs are gobbling up the CPU and take appropriate action.

You should also update your PC-Doctor program.  This can be done from the Lenovo site.  Navigate to the download section for your system download the new program and install.  The SMBIOS and Multicore tests issues were introduced some time ago but have since been fixed.

The bottom line is it appears as you have a software issue that needs sorting out.  As you said rolling back to a previous date may be the easiest thing to do but the problem may reintroduce itself as programs are updated.

-Fred

[rjweston@sbcglobal.net]

Thank you for your reply. I will update my PC-Doctor as you suggest. I'm sorry, but I'm not clear on what you mean by going into the task mgr (I'm OK there) and seeing what might be gobbling up my CPU, (In excess of what value?) and taking appropriate action (you lost me there). Is there a way to read the sequence of the files being loaded to get an idea of where the problem might be? It's been suggested to reinstall my WinXP so as to overwrite any file that has gotten corrupted. My OS was preinstalled and I haven't been able to find where I can download my copy of the software. I had been using Avast as my anti-virus until my system crash. A tech installed the ESET Nod32, and removed the Avast. If I disabled the ESET, did not go on line, and tried rebooting several times to test the hang situation, would that be a true test for the troubleshooting of the 'anti-virus real time scanner'?

[fwilson]

rjweston,

This is a little beyond the scope of this board.  This board is for questions regarding the use of the PC-Doctor hardware diagnostics suite of programs.  It is not for general computer questions or for diagnosing and repairing systems.

All that being said what I was getting at with the task manager is that your system should be mostly idle, if your Anti Virus is using a lot of the CPU 40-90% then there is an issue. I have seen real time scanners do this, using up all available resources leaving nothing for the computer to do its job.

I have no experience with ESET Nod32 so I can't comment on it one way or the other.  I would Google "system hang ESET Node32" and look at the results.  They may be enlightening.  As to how to properly disable the virus software for testing I would look on their site for the best way to accomplish this.

Good luck.

-Fred