need help asap

[shay114]

i just ran the fast scan and came up with
sector block (217604322 to 217604322) failed verification
disk 0 random verify failed

can some one help me out? my computer was fine until it restarted for an update now i get the blue screen of death and it will not even let me into safe mode to get rid of the update.

also if it is doa can i get my info off the laptop or am i done?

thanks for any advise on this

[fwilson]

shay114,

I would attempt to start in safe mode command prompt and run chkdsk /f to see if you can remap the bad sectors on the disk.  You may be able to boot into windows then.

If chkdsk does not work, windows repair/recovery may help, if all else fails you can remove the hard disk and mount it on another computer to retrieve the data.

-Fred

[shay114]

it wont let me go into safe mode any way i try... and i didnt get a disk with my laptop so i am lost. also i guess you could say i dont know what i am doing. thanks for the advise.

[shay114]

i found and downloaded the fix disk but it didnt help either

[fwilson]

shay114,

I would mount up the drive in another computer and backup your data before you do anything else.  If you don't feel comfortable doing this, take it to a qualifies repair center.

-Fred

[shay114]

will do thanks

[fwilson]

shay114,

Good luck.

-Fred