Issues with OS?

[ITDUDE]

Hello,

I'm new to the forums and new to PC-Doctor. Have been reading the forums but i'm not sure i know how i should be using PC-Doctor to try and diagnose the issue I'm having with a particular PC that's had me stuck for the past day.

I understand that SC7 run in WinXP should give me more of an OS diagnosis but as yet, i haven't found any scans that would check the integrity of the OS or drivers. Running the standard scans in SC7 doesn't show up with any fault. The only place i've found any sort of fault showing is the system information tab (posted below).

Basically, the symptoms the systems is showing is to do with printing and video files. Whenever a print job is sent to the printer, via Word or even doing a "print test page" from the driver, the application terminates with the standard "end now" and "send to Microsoft" windows. Same thing happens, although intermittently, whenever selecting a .jpg file.

After reading the log and seeing the line "faulting module flash.ocx" i figured Flash player may need to be updated, so i did that along with the nVidia drivers.

Problem still persists. Seeking medical advice from Dr Blip.


Here is the log from the system information:

Operating System Alerts
   Operating System Crash
      Error code 1000008e, parameter1 c0000005, parameter2 bfc4cf9c, parameter3 b89c6a24, parameter4 00000000.
   Operating System Crash
      The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc0000005, 0xbfc4cf9c, 0xb89c6a24, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini062409-01.dmp.
   Operating System Crash
      Error code 1000008e, parameter1 c0000005, parameter2 bfc4cf9c, parameter3 b89c6a24, parameter4 00000000.
   Operating System Crash
      The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc0000005, 0xbfc4cf9c, 0xb89c6a24, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini062409-01.dmp.
Software Alerts
   Application Error
      Faulting application iexplore.exe, version 6.0.2900.2180, faulting module flash.ocx, version 6.0.79.0, fault address 0x00001832.

[ITDUDE]

BTW, some of the things i've tried after googling the error codes:

• Virus scan with AVG and NOD32
• Malwarebytes' Anti-Malware
• Ccleaner
• System restore to an earlier restore point (restored successfully)
• Windows Repair

Any other final options before i backup files and format?

[fwilson]

ITDUDE,

PC-Doctor is a hardware diagnostics suite.  The checking the OS in Windows you mentioned does not check for virus’, it checks hardware / driver interaction.  Using this in conjunction with the DOS product will help you narrow down if it is bad hardware or a driver problem.

The behavior you describe is indicative of malware or a virus.  Malwarebytes is a good program to ferret malware out.  AVG is a good anti-virus program.  They both have free versions available.

I would try both of these before doing a format and reinstall.

-Fred

[colinc]

ITDUDE,

Sounds like it isn't a hardware problem.

Sounds like it could be malware or post-malware removal related.

Your sysinfo logs indicate that the system is running IE6. Specifically, 6.0.2900.2180, which is from XP SP2. You should certainly consider upgrading to SP3 to get all of the latest patches and security enhancements. A browser upgrade wouldn't hurt either.

Anyways, have you tried any of the following?
1. Run IE in Safe Mode
2. Disable/remove the Flash Active-X control
3. Try reinstalling IE6
4. Try the same operations from another browser (ex: FireFox)

While this isn't an anti-malware support forum, you may wish to give HiJackThis a go, as it will reveal all of the IE browser plugins, Active-X controls, and any other hooks. http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download

I would certainly ensure that you are running the latest service packs and updates before trying a full reinstall.

Colin

[ITDUDE]

Thanks for the help Fred and Colin,

I have run scans with Malwarebytes and AVG, downloaded hijackthis and had good look at the log file but didn't seem to come up with any spyware, malware.

I hadn't considered upgrading the SP2 to SP3 (i actually missed seeing it was still running SP2). After i did all the Win updates and upgraded IE, same crash would happen when trying to print.

Now, correct me if i'm wrong, but i thought that the IE version that is running would have no baring on trying to print, especially considering i am trying to print a test page from the driver in "printers and faxes".

Anyway, as i'm no closer to finding a solution, i've resorted to backing up important files and doing a full reinstall. If that hasn't solved it... you'll be hearing from me again! 

Thanks again for your advice.

[fwilson]

ITDUDE,

You are welcome.  I assume you also tried removing and reinstalling the printer driver.

Sometimes a format is the best solution.

-Fred

[colinc]

Now, correct me if i'm wrong, but i thought that the IE version that is running would have no baring on trying to print, especially considering i am trying to print a test page from the driver in "printers and faxes".

Unless you are running a Windows 7 E version from the EU, you can expect that IE is pretty much interwoven into all of Windows Explorer, or the Windows shell. Without IE, many of the core functions of the Windows shell will not work.

Since you noted the faulting module was tied to IE, I thought it would be good to eliminate it as the source of the problem. Hopefully, the full reload will solve the issue. Windows need to be washed at least once a season.