Hello,
Sorry you are having issues with our product. Service center does test Android with the following steps that can also be referenced from the user guide on page 33.
To test an android device
1. Boot using your Service Center USB KEY on your PC.
2. Ensure your Android device is in Developer mode.
3. Select Android Diagnostics.
4. Once the test PC is up, it will prompt you to continue and to optionally enter a session name
5. It will then display all of the Android devices it can find connected to the test PC. It is best to turn on the Android device and unlock it before continuing.
6. Choose the device (if multiple are connected) that you want to test first.
7. Select one of the five test options.
For further assistance with Service Center I recommend filling out a support ticket at
www.pc-doctor.com/support-Dan R.