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Author Topic: Hard Drive Internal Error  (Read 3781 times)

January 29, 2008, 12:57:49 pm

Offline sid1

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Hard Drive Internal Error
When running the test on my hard drive I am receiving message that "hard drive surface scan internal error - could not obtain hard drive size parameters".  Does anyone know what this means?
Thanks,
Chris
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January 29, 2008, 01:43:22 pm Reply #1

Offline fwilson

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Re: Hard Drive Internal Error
Chris,

This sounds like an incompatibility with the hard drive and PC-Doctor.  It sounds like you may be running an old build with newer hardware. Please provide the following information.

1.) What make and model computer is this?

2.) Is this the original hard drive that came with the system?

3.) Do you receive any errors on any of the other hard drive tests?

-Fred
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“Integrity is doing the right thing, even if nobody is watching.”  ~ J.C. Watts
January 29, 2008, 02:13:39 pm Reply #2

Offline sid1

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Re: Hard Drive Internal Error
Fred,
I am running a GAteway, model ATXAEGLX2700SE - I purchased it in either 2001 or 2002 and it has the original hard drive.  The pc doc program came as one of the gateway utilities I believe.  It is version 3.01.  As it runs through the hard drive test I see that it passes some tests but then comes up with the message and says it cannot test.  My computer is running verrrrrry slow.
Thanks for any advice you might have,
Chris
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