Author Topic: Problem with my install and need a new copy due to damged backup drive  (Read 3199 times)

Offline john7

  • Newbie
  • *
  • Posts: 15

I have two queries. My install of PC-Doctor Toolbox has been affected by something and needed me to reapply my activation some weeks ago. Since then my W8.1 action centre has been interminably reporting problems, but I haven’t had to reactivate again.
I was going to reinstall but my back up drive has suffered a failure (things always appear to go wrong together) so don’t have a install copy to use. (it would be useful for the program to have a repair install option as many programs do now).
So any ideas what the problem, windows report below.
Also how can I get a new download, preferably of the updated version,  (why update isn’t getting this or why when I get promotions no e-mail advisory of a new version isn’t sent I don’t understand) as my one is still 6.0.6169.101..
 
Description
Faulting Application Path:   C:\Program Files\PC-Doctor Toolbox for Windows\softworkzverifier.exe

Problem signature
Problem Event Name:   APPCRASH
Application Name:   softworkzverifier.exe
Application Version:   6.0.6169.101
Application Timestamp:   52943d05
Fault Module Name:   KERNELBASE.dll
Fault Module Version:   6.3.9600.17055
Fault Module Timestamp:   532943a3
Exception Code:   c000041d
Exception Offset:   00011d4d
OS Version:   6.3.9600.2.0.0.768.101
Locale ID:   2057
Additional Information 1:   2bad
Additional Information 2:   2bad593f2c4995f2b43401767ded78bd
Additional Information 3:   9ba3
Additional Information 4:   9ba3b4cdbaa80a1e27dcfb76c17dec0a

Extra information about the problem
Bucket ID:   686be3e93eca2b254b15de02ab3befa9 (73217951000)



Offline Kris_PCD

  • Sr. Member
  • ****
  • Posts: 323
    • PC-Doctor, Inc
I will definitely let our developer's know about your request for a repair installation option, and I agree that it could definitely be helpful. We always appreciate customer feedback, please feel free to let us know if you have any other suggestions or thoughts.

Regarding the download, I have gone ahead and reset your download links and resent the product email, however the current version of Toolbox is still only 6.0.6169 (version 6.1)

Please let us know if you run into the problem again, or if you run into anything else.

Thanks for your help,
Kris

Kris_PCD
Technical Support Representative
PC-Doctor, Inc.