Our software shouldn't stop any hardware devices from communicating with your computer, we only scan the available hardware for testing purposes.
If you could please answer the questions below, I will be happy to investigate your issue further:
- Could you please tell me which version of our software you are using?
- Were you ever able to use this external drive after installing PC-Doctor?
- Did you have any issues with the drive before you used our software?
- Can you please provide the exact models of your external drive and your computer?
- If you plug your external drive into another computer, does it work without issue?
Please provide any additional information about the issue you have been having, and I hope that I will be able to help you to resolve this issue.
Thank you,
Kris
