PC Doctor Test Fail with 64bit Vista and 8G memory

[jimmy]

Dear Sir,

When I run PC Doctor center6 on vista 64bit OS with 8/6G memory,there will have error as below detailed infromation,please give your great support.

Sytem memory
Modulo20 Test:Internal Error
Moving Inversion Test:Internal Error

NVIDA Geforce 9600GS
Non-Local Video Memory Test:Cannot Run.

My chipset is NV MCP7A.please help to feed back.thanks!

[fwilson]

Jimmy,

The MCP7A chipset is a brand new architecture, Service Center 6 was not tested on it. Service Center 7 will work with it.

-Fred

[jimmy]

Hi,

Thanks for your feedback.

[fwilson]

My pleasure.

-Fred

[DavidWKing]

I see that this topic is a few years old but I have recently experienced the same problem.

Dell XPS M1710
Windows 7 Home Prem.
64 bit
Intel Centrino Core2 CPU T5600 @ 1.83GHz
8 gb memory (Kingston DDR2-SDRAM [PC2-5300/667 MHz] SO-DIMM)


When I run PC Checkup utility which is part of Dell Support System (v. 3.1.5907.12)I get a warning that system failed the Modulo20 test. It also shows a number in red - WME07-DCV

I have removed the memory modules and reseated them and still get the same results. The must puzzling part is when I run the stress memory test I don't get an "Failed" alert.

Not sure what version of PC-Doctor that Dell incorporates in DSS, but I notice in answer to a previous question it was noted that an update to PC-Doctor was suppose to address the issue of 8 gb of ram.
 
Can you advise me what to do about this warning.

Thanks

[poly]

lets wait for the doc to come to our rescue king!

[James_PCD]

Hello DavidWKing,

The number being displayed is an error code that is returned when a module returns a failed result. 

In order to better assist you, could I get you to gather some debug logs for us to review?
To generate debug logs please follow the steps below:

• Launch a DOS prompt with elevated privileges (run as admin)
• Browse to the installation directory, the default location is C:\program files\dell support center
• Type pcdrcui.exe -enabledebuglogs (note:leave this open as it will be needed again
• Now launch Dell Support Center from the start menu and run the failing test
• When completed shut down the UI and return to the DOS window
• Type in pcdrcui.exe -disabledebuglogs
• Press the Windows key plus R (this brings up the run window)
• type in %programdata% and press enter
• You should see a PCDr folder, if not you will have to show hidden files, see the instructions below if needed.
• In the PCDr folder you will find four digit folder names, look for 5907, which is the build you are currently running
• zip up the contents of the logs directory and attach them to this message
• When I receive them I will pass them on to our engineers for review.
• Could you also attach the saved test log?

How to show hidden files:

• Open a folder
• Click on the organize menu option
• Click on folder and search options
• Click on the view tab
• Look for the Hidden files and folders header
• click on the show hidden files, folders and drives option
• Click on apply
• Click on the apply to folders button.

While I am waiting on your response I will try to reproduce the issue on a system with at least 8GB of RAM.

Thanks,

jbpcdr