Virus

[rjlevens]

Every time I start up I get this error message.  Symantec cannot get rid of it, nor can it be quarantined.  The file is in my music library.  I can't delete it.  Does anyone know how to remove it?
Scan type:  Realtime Protection Scan
Event:  Virus Found!
Virus name: Trojan.Brisv.A!inf
File:  C:\Documents and Settings\Richard\Desktop\Library\vida la vida.mp3
Location:  C:\Documents and Settings\Richard\Desktop\Library
Computer:  ICKOV32OE5AAIHH
User:  Richard
Action taken:  Clean failed : Quarantine failed : Access denied
Date found: Friday, February 27, 2009  8:04:25 PM[/b]
When I shutdown I get a message that says there is a disc in the "D" drive which needs to be removed.  There is no disc in the drive.

[fwilson]

rjlevens,

You will have to start up in safe mode to fix this (F8 at boot up).  I would also download and run a good malware program, a free one can be had at:  http://www.malwarebytes.com.

I don't know which version of Symantec you are using but if you have the option of creating an offline disk, do so.  This is a bootable CD that will scan your drive before the OS loads.

This forum is for PC-Doctor hardware diagnostics, not general computer help.  PC-Doctor is the industry leader in hardware diagnostics; we do no do scan for or remove viruses.  Good luck with your bug hunt.
 
-Fred