blue screen error

[jayp]

hi,i have this problem with my computer..lately my computer has been shutting down on it own and when it restart back,it shows an error=blue screen,and it always direct me to windows trouble shooting page,i have tried sum of the trouble shooters tat i know and the problem is still here,i juz wanna know how serious the problem is?...will it cause me to lose memory? coz i got sum very important files...does it affect internet explorer?,cuz it takes very long to load the pages,does it affect the performance of the computer?...and if its a very serious problem,wat shud i do?...by the way,im usin windows xp...so,i was hopin u all can help me..and,ya i know its a lot of question..ur help will really help me,so therefore...thank you..

[fwilson]

Jayp,

PC-Doctor is the leader in hardware diagnostics.  If you have PC-Doctor it should have been pre installed by your OEM.  You don’t mention our program and we don’t do general computer support but I’ll see if I can help.

I'm not really sure what you mean by error=blue screen.  Generally when a PC blue screens you are done and can not go to any windows troubleshooting page and you certainly can not load IE.

It sounds as if you may have a virus or malware.  The slow IE makes me think you may have some malware.  There are many free tools to remove this type of stuff.  One I have had good luck with is http://www.malwarebytes.org/ it has a free version and works.  Get some good anti-virus software and run it often.  One that scans links in your browser is preferable,  there are a lot of malicious and infected web sites that have “drive by virus’ on them.

Good luck.

-Fred

Oh yeah, Important Data should never be in only one place.  Get yourself an external USB hard drive and back up regularly.

[jayp]

fwilson,

how do i download this pc doctor program? is it free? if i reformat the computer,will the problem go away? do u have any suggestion on wat free anti virus software which is good?...currently im usin avg anti virus free...and do u know any other forum which i can post my problem there to gain more feedback on this problem...thank you

[fwilson]

jayp,

You can not download it.  A consumer could only have it if their OEM preloads it. A version for PC technicians is available for $399.00, it is designed for professional repair shops and diagnoses hardware problems not software issues..

As to whether a format would solve the issue, I can’t say as I don’t know what’s wrong.  I suggested you run the free malware program, you didn’t mention if you did but, I would start there.  AVG is a good anti virus program.  The free version gives good basic protection but as in anything else, if you want the best you have to pay for it.

I can’t help you any further on this board as it is for PC-Doctor customers.  There are a bunch of generic support boards out there but I can’t recommend any of them here.  Remember, Google is your friend.

-Fred

[jayp]

i did and it workin fine rite now...thank u for u help...

[fwilson]

jayp,

You're welcome.

-Fred