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Author Topic: need help with a log  (Read 4459 times)

October 02, 2008, 08:40:05 am

Offline evo3gsx

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need help with a log
Ive been using PC Doctor for a while but im not sure what this log is telling me whats wrong im guessing its motherboard related? this is a toshiba laptop:


PC-DOCTOR 3.0.1590 SYSTEM TEST LOG
==================================
System Serial Number: 97178544Q
This file was created 10/1/2008 at 16:54

Batch Mode: 1 - Quick Test

Testing Started   10/01/2008 16:54:41

CPU 1 CPU Registers.....................PASSED 
CPU 1 CPU Arithmetics...................PASSED 
CPU 1 CPU Logical Operations............PASSED 
CPU 1 CPU String Operations.............PASSED 
CPU 1 CPU Misc Operations...............PASSED 
CPU 1 CPU Interrupts/Exceptions.........PASSED 
CPU 1 CPU Buffers/Cache.................PASSED 
CPU 1 CPU C&T/Cyrix Specific............N/A     
CPU 1 CoProc Registers..................PASSED 
CPU 1 CoProc Commands...................PASSED 
CPU 1 CoProc Arithmetics................PASSED 
CPU 1 CoProc Transcendental.............PASSED 
CPU 1 CoProc Exceptions.................PASSED 
CPU 1 CoProc Cyrix/IIT..................N/A     
CPU 1 MMX Test..........................PASSED 
CPU 2 CPU Registers.....................PASSED 
CPU 2 CPU Arithmetics...................PASSED 
CPU 2 CPU Logical Operations............PASSED 
CPU 2 CPU String Operations.............PASSED 
CPU 2 CPU Misc Operations...............PASSED 
CPU 2 CPU Interrupts/Exceptions.........PASSED 
CPU 2 CPU Buffers/Cache.................PASSED 
CPU 2 CPU C&T/Cyrix Specific............N/A     
CPU 2 CoProc Registers..................PASSED 
CPU 2 CoProc Commands...................PASSED 
CPU 2 CoProc Arithmetics................PASSED 
CPU 2 CoProc Transcendental.............PASSED 
CPU 2 CoProc Exceptions.................PASSED 
CPU 2 CoProc Cyrix/IIT..................N/A     
CPU 2 MMX Test..........................PASSED 
Base Fast Pattern.......................PASSED 
Base Fast Address.......................PASSED 
Base Bus Throughput.....................PASSED 
Extended Fast Pattern...................PASSED 
Extended Fast Address...................PASSED 
Extended Code Test......................PASSED 
System Timer............................PASSED 
BIOS Timer..............................PASSED 
IRQ Controller..........................PASSED 
DMA Channels............................PASSED 
RAM Refresh.............................PASSED 
RTC Clock...............................PASSED 
CMOS RAM................................PASSED 
Keyboard................................PASSED 
PCI.....................................PASSED 
PCMCIA..................................N/A     
USB Port................................PASSED 
IEEE1394 Controller.....................PASSED 
VGA Controller Registers................PASSED 
VGA Color-DAC Registers.................PASSED 
COM 1 Registers And Interrupts..........
  Baud rate divisor failed
  Line control register pattern test failed
  Modem control register failed
  Interrupt failed. It was not generated.
COM 1 Registers And Interrupts          FAILED  10/01/2008 19:55
COM 1 Internal Loopback.................
  RTS-->CTS DTR-->DSR Delta-CTS Delta-DSR Failed
  Incorrect character count at 19200 BPS (394 vs 96)
    00: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    10: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    30: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    80: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    90: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    A0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    B0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    C0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    D0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    E0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    F0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    100: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    110: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    120: FF FF FF FF FF FF FF FF FF FF FF FF 00 00 00 00
    130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    180: 00 00 00 00 00 00 00 00 00 00
  Incorrect character count at 38400 BPS (394 vs 96)
    00: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    10: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    30: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    80: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    90: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    A0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    B0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    C0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    D0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    E0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    F0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    100: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    110: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    120: FF FF FF FF FF FF FF FF FF FF FF FF 00 00 00 00
    130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    180: 00 00 00 00 00 00 00 00 00 00
  Incorrect character count at 57600 BPS (394 vs 96)
    00: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    10: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    30: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    80: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    90: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    A0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    B0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    C0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    D0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    E0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    F0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    100: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    110: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    120: FF FF FF FF FF FF FF FF FF FF FF FF 00 00 00 00
    130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    180: 00 00 00 00 00 00 00 00 00 00
  Incorrect character count at 115200 BPS (394 vs 96)
    00: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    10: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    30: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    80: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    90: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    A0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    B0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    C0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    D0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    E0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    F0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    100: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    110: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    120: FF FF FF FF FF FF FF FF FF FF FF FF 00 00 00 00
    130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    180: 00 00 00 00 00 00 00 00 00 00
COM 1 Internal Loopback                 FAILED  10/01/2008 19:59
COM 1 FIFO Buffers (16550A).............
  Serial port is not 16550A or IBM Type 3
COM 1 FIFO Buffers (16550A)             N/A     
Disk 0 Controller.......................PASSED 
Disk 0 Random Verify....................PASSED 
Disk 0 SMART Status Check...............PASSED 
Disk 1 Random Verify....................PASSED 
SCSI....................................
  No SCSI CAM or ASPI driver found.
SCSI                                    N/A     
DIMM/RIMM EEPROM ID.....................
  No SMBus detected.
DIMM/RIMM EEPROM ID                     N/A     
SMBUS...................................
    No SMBus detected.
SMBUS                                   N/A     

Testing Completed 10/01/2008 19:59:50
Logged
October 02, 2008, 08:46:28 am Reply #1

Offline fwilson

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Re: need help with a log
evo3gsx,

This is telling you the COM1 (serial) port is bad.

Check your BIOS settings, make sure it is set up properly and retest.

-Fred
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“Integrity is doing the right thing, even if nobody is watching.”  ~ J.C. Watts
October 02, 2008, 09:36:32 am Reply #2

Offline evo3gsx

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Re: need help with a log
hmm there isnt a serial port on this laptop it has usb/firewire/vga output/ s-video output/ 4 usb / NIC/ 56k could the eroor be refrencing any of those? also the bios doesnt let change com settings but I loaded default settings and ran the test again with the same result.

EDIT: looking at it Im guessing its saying 56k on board modem is bad, second opinion?
« Last Edit: October 02, 2008, 09:38:49 am by evo3gsx »
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October 02, 2008, 09:55:37 am Reply #3

Offline fwilson

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Re: need help with a log
evo3gsx,

That very well could be it.  If it is a "winmodem" type it could present itself as a serial port but not respond correctly as such through the BIOS.

For some OEMs we have developed PDEs to test these types of devices through DOS.  There are many different types and unfortunatly there is no generic module to test these from dos.

Try diabling the modem in BIOS and see if the error goes away.  If it does the windows modem tests would be your only option to test this device.

-Fred

 
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“Integrity is doing the right thing, even if nobody is watching.”  ~ J.C. Watts
October 11, 2008, 03:31:47 pm Reply #4

Offline evo3gsx

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Re: need help with a log
never had to the chance to thank you for the info, it was the modem. thanks for the help.
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October 13, 2008, 07:44:41 am Reply #5

Offline fwilson

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Re: need help with a log
You're most welcome.  :)
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