Not A Happy Camper

[djbryce]

Undoubtedly this message will be deleted, but let me just say how disappointed I am in the PC Doctor staff and software.  I have tried for 3 weeks to get this program installed, jumped through all the hoops requested by Tech Support and then I just get ignored.  Three emails later I gave up and called Sales to request a refund and was told I needed to join this forum to request a refund...so I had to go through the whole sign-up process, get a confirmation email, then log in and write a post.  I'm sorry but that is just not good customer service.  I did my part, tried to be nice about it, but then to be ignored multiple times and then having to go through all these steps is just ridiculous.  Maybe this is a great product, but I'll never know cause it won't install and after this experience will never do business with this company again. Sorry to sound so bitter but y'all wasted a lot of my time for nothing.

[Kris_PCD]

Hey Bryce,
 
Thank you for your feedback, and I am sorry that you had a bad customer experience. We understand how valuable your time is and I am sorry that it took three weeks to take care of this issue. We would still like to try and make your customer experience better with PC-Doctor. Your purchase has been refunded, and for the inconvenience we have created a Free coupon code specifically made for you to download Toolbox in order to still try and use our product for the inconvenience. We will also be sending you a separate email with this information.

Coupon Code: PCDTHANKYOU
Purchase Toolbox: https://sites.fastspring.com/pcdoctor/order/customer
Note: This code is tied to your email address and will not work for anyone else.

Our support team attempted to contact you, and was unfortunately unsuccessful. We are looking into the issue, but unfortunately our emails can sometimes be sent to the spam or junk folder by some email services.

Customers are not required to post to the forum to get a refund. For support issues, or to request a refund, our customers only need to fill out a support form here: http://www.pc-doctor.com/support/support-request?toolbox

Another option to request a refund is by responding to the initial email sent when you first purchase PC-Doctor Toolbox for Windows. Again, we are sorry for the inconvenience and hope we can assist in making future encounters better with PC-Doctor.

Please let me know if you have any other questions or concerns.

Thank you,
Kris Templin
Technical Support Representative
PC-Doctor, Inc.
10345 Professional Circle, Suite 183
Reno, NV 89521
http://support.pc-doctor.com