Hi Acm,
I am sorry if you have felt that you aren't getting any assistance. The last request for support that I had received from you was back in May, but I hadn't heard anything from you and had closed the ticket.
The primary resource that we recommend for all of our Service Center customers is our documentation, which can be found electronically in a number of ways:
1) CD - the documentation is located on the Diagnostics CD at D:\sc\bin\Documentation. (Change the D: as needed to access the CD)
2) Within SC - Once Service Center for Windows is launched, the documentation is available under the help menu in the top menu bar.
3) After install - the documentation is copied to the hard drive as part of the installation, e.g.:
* c:\Program Files (x86)\PC-Doctor Service Center \Documentation
The User Guide should provide you with the basic instructions required to utilize all of the components of your premier kit.
As far as your question about testing a laptop without any video, troubleshooting such a system can be very difficult. Do you know if the system is booting or not? You may be better off trying to check for BIOS beep codes, as the system may not even be POSTing successfully. If the system has a mini-PCI slot, you may also use the min-PCI POST card to help diagnose the issue.
While it's beyond the scope of the support that we offer, if you have knowledge of DOS batch files, it is possible to run an unattended diagnostic. Note that even if the system is booting, without video, you may not be able to select the MUD to be a bootable device, making the above into a purely educational experience. If you do attempt to run automated diagnostics with our product, please remember that we are unable to offer support for customer modifications (e.g. non-Service Center DOS batch files).
If you have any other questions after reading the documentation, please let me know.
Thank you,
Kris
