Fixing Sporadic System Failures on a Windows 11 Computer

[Joynic]

Hello Everyone,

I'm hoping someone from the community can provide some direction as I've been having trouble with this issue for the past few weeks. On a custom-built PC running Windows 11, I've been having sporadic system crashes, which mainly happen when I use demanding apps or when I'm gaming. I will elaborate on my setup here:

• Windows 11 Home (with the most recent updates installed)
• AMD Ryzen 7 5800X CPU
• NVIDIA RTX 3070 GPU
• Memory: 32 GB, 3200MHz Corsair Vengeance
• ASUS ROG Strix B550-F motherboard
• 1TB Samsung 970 EVO Plus NVMe storage

The system randomly freezes or restarts itself when one of these unpredictable crashes occurs. Although I've tried to monitor the temperatures, it doesn't appear to be an overheating problem because the CPU and GPU both seem to stay within normal levels. Additionally, I detected "Kernel-Power" problems in Event Viewer, but I'm not sure if those are the main cause.

I've tried the following thus far:

• all drivers (chipset, GPU, etc.) have been updated.
• Performed a memory diagnostic and found no problems.
• I looked for problems on the SSD, but nothing seemed off.
• Turned off all overclocking configurations.

The crashes persist in spite of these actions. I'm curious if anyone here has dealt with a problem comparable to this or knows of any other troubleshooting gcp techniques. Should I look into other possibilities, or might this be a PSU problem?

Thank you in advance for your help and support.

[eric]

Joyinc,

It could be your power supply isn't sufficient enough to handle the system load at all times. You could test this idea by upgrading your power supply to a larger one. If you require further general computer technical support, you can use the Technician Finder at https://www.pcdservicecenter.com/locator to locate a local repair technician.

If you have any questions about PC-Doctor products, feel free to submit a support ticket at https://www.pc-doctor.com/support.

[colinc]

In addition to Eric's excellent advice, I suggest disabling Processor C-States in BIOS. If the system suddenly stabilizes and the kernel-power messages disappear, you'll save yourself the headache (and cash) of swapping out PSUs... It's also one of the most common culprits with Ryzen stability issues that I've personally seen.

If the problem persists, you may have a VRM issue with the motherboard... Which could be as simple as improving airflow in the case, or as painful as replacing the motherboard.