program says windows updats not run after Creators Update installed

[john7]

As heading its also reporting. on and off, system restore being disabled. It hasn't been as I turned it back on as soon as installing the update. PC Dr did relent and accept for a time it was on but its again saying its turned off.

Mid morning it gave up on both issues and accepted nether were a problem!

[PCD_Dan]

Hello,

I have indeed been presented with one other case of our Toolbox program stating Windows Update has not been run on the PC. This issue arose after the client had installed both KB4015438 and KB3150513. From what we were able to gather it does appear that a recent batch of Windows Updates will configure the update history differently, causing monitoring programs to view the system as a "clean-slate", thus assuming the PC has never been updated.

As far as it returning a message stating system restored was disabled it could certainly be originating due to a similar reason, but this is not something that is a known issue.

It appears now that Toolbox is no longer giving you incorrect information if I am understanding you correctly, and we will hope the issue does not reappear.


-Dan R.

[john7]

Its again saying system restore is disabled, no its not!
Reboot and its now OK! Somethings not communicating.

This is annoying its back again!

[PCD_Dan]

Hey John,

I've been doing some research into issues related to System Restore being reported properly inside Toolbox and I am unable to come upon any previous reported cases. My first suggestion would be to reinstall the Toolbox program and see if this has any effect on the issue.

If you no longer have the installation file for Toolbox that is no problem, I'd be more than happy to provide you with a download link.

What I would need you to do is file a Support Ticket within our support portal at http://www.pc-doctor.com/support/open-support-ticket?view=ticket&layout=open

This may also be beneficial if you continue to see Toolbox incorrectly reporting any system information. If necessary you will be able to share detailed logs with me in order to analyze for any obvious issues.

Let me know,

-Dan R.

[john7]

Uninstalled and its still saying restore disabled!

After a second reboot its now reporting the restore point I made before the install. I will monitor it.

However its saying windows update  isn't  in use above today's date for when last checked and a list of updates!

[john7]

Uninstalled and its still saying restore disabled!

After a second reboot its now reporting the restore point I made before the install. I will monitor it.

However its saying windows update  isn't  in use above today's date for when last checked and a list of updates!

Did 2 office updates today, 3rd, still says the same!

This evening its now accepting updates are being used!

[john7]

Its hopeless, its back saying system restore is disabled!

[PCD_Dan]

John,

I think it would be best if you submitted a support ticket in order for us to properly address this. I'm curious of which version of Toolbox you are currently running. After submitting a support ticket I will be able to provide you a download of our most recent version, assuming you are not already running it.

Updating to the most recent version is the only possible solution in the moment, otherwise it's hard to say what could be causing the issue. Without this being a known common issue we can only assume that there is something on your PC conflicting with Toolbox. Being a monitoring program, Toolbox should be pulling the proper information straight from your OS, but seeing as it is not, something is getting in the way. We could always get you to generate some logs for me to take a look at, but it's hard to promise anything will come out of it.

The support ticket can be submitted at http://www.pc-doctor.com/support/open-support-ticket?view=ticket&layout=open

Thanks,
Dan R.

[john7]

I have tried many times but your Captcha
 defeats me every time, I have given up with trying!