Dell XPS - (Error code:WHD20-EV6 & WHD16-VP1) | Please Advise

[nick0320]

What should i do to fix this and get my pc running properly. It is running for 20mins and then i need to wait for 2-3hrs when it runs again for 20mins.
Please help.

Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz

Dell PC Test Report -


ST9500420AS

Vendor:  Seagate
 
Model Number:  ST9500420AS
 
Firmware Revision:  D005SDM1
 
Size:  465.8 GB
 
Marketed Size:  500 GB
 
Rotation Rate:  7200 RPM
 
Cache Size:  16 MB
 
Temperature:  46 C
 
Physical Sector Size:  512 B
 
Logical Sector Size:  512 B
 
Logical Sector Count:  976773168
 
Supported Standards:  ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
 
Specification Version:  ATA8-ACS rev 4
 
OS - C:
Volume Serial Number:  B845-7168
 
File System:  NTFS
 
Volume Capacity:  451.01 GB
 
Volume Free Space:  108.49 GB
 
Volume Used Space:  342.52 GB
 
 
 
 
SMART Status Test
Test Started  2/20/2015 9:15:31 PM
Test Finished:  Passed 2/20/2015 9:15:47 PM
 
 
SMART Thresholds Test
Test Started  2/20/2015 9:15:47 PM
Test Finished:  Passed 2/20/2015 9:15:53 PM
 
 
Targeted Read Test
Test Started  2/20/2015 9:15:53 PM
Error Message:  Error while reading sector 775121836. 2/20/2015 9:17:14 PM
Error Message:  Error while reading sector 775126585. 2/20/2015 9:18:18 PM
Error Message:  Error while reading sector 775129979. 2/20/2015 9:20:17 PM
Error Message:  Error while reading sector 775135857. 2/20/2015 9:21:46 PM
Error Message:  There was an error reading sectors 775121837 through 775121900. 2/20/2015 9:24:11 PM
Error Message:  The test has encountered its limit of 5 sector errors. Testing will not continue. 2/20/2015 9:24:11 PM
Test Finished:  Failed (Error code: WHD20-EV6) 2/20/2015 9:24:25 PM
 
 
Random Seek Test
Test Started  2/20/2015 9:24:25 PM
Test Finished:  Passed 2/20/2015 9:25:35 PM
 
 
Funnel Seek Test
Test Started  2/20/2015 9:25:35 PM
Test Finished:  Passed 2/20/2015 9:27:06 PM
 
 
Linear Read Test
Test Started  2/20/2015 9:27:06 PM
Test Finished:  Passed 2/20/2015 9:31:18 PM
 
 
Linear Read Test - 2
Test Started  2/20/2015 9:31:18 PM
Test Finished:  Passed 2/20/2015 9:38:44 PM
 
 
SMART Short Self Test
Test Started  2/20/2015 9:39:48 PM
Error Message:  The device reported the following status: The previous self-test completed having the read element of the test failed. 2/20/2015 9:40:09 PM
Error Message:  The first failing LBA value is 775121837 and the failure occurred after the device had been operating for 3984 power-on hours. 2/20/2015 9:40:10 PM
Test Finished:  Failed (Error code: WHD16-VP1) 2/20/2015 9:40:11 PM
 
 
SMART Thresholds Test - 2
Test Started  2/20/2015 9:40:12 PM
Test Finished:  Passed 2/20/2015 9:40:14 PM
 
 
Random Seek Test - 2
Test Started  2/20/2015 9:40:14 PM
Test Finished:  Passed 2/20/2015 9:45:32 PM
 
 
Microsoft ACPI-Compliant Control Method Battery
Battery Name:  Dell
 
Manufacturer Name:  LGC
 
Type:  LION - Lithium Ion
 
Battery Serial Number:  6767
 
Designed Capacity Percentage:  7
 
Current Charge Percentage:  100
 
Current Charge:  3.62 Wh
 
Full Charged Capacity:  3.62 Wh
 
Designed Capacity:  57.72 Wh
 
Voltage:  12.50 V
 
 
 
Battery Life Test
Test Started  2/20/2015 9:15:31 PM
Error Message:  Battery charging to only 6.27% of design capacity. Battery should be replaced. 2/20/2015 9:15:34 PM
Test Finished:  Failed (Error code: WBT02-383)
 
 

[Kris_PCD]

After looking at the logs you provided it looks like both your Hard Drive and Battery are getting ready to fail. The error codes just identify which of the tests registered a failure condition.

I would suggest that you backup all your documents that you can't afford to lose, and replace the hard drive as soon as you are able. Dell should be able to help you with this, and they would also be the best source for a replacement battery.

As for the issue of your system shutting down after 20 minutes, it is possible that your computer is pulling more power than is available. By my calculations, if your battery used to last for 5 hours the 6% of expected capacity would leave you just under 20 minutes on battery power. You could try removing the battery and running on just the power provided by your AC adapter to see if that makes a difference.

I hope that this helps, but please let me know if you have any other questions.

Thanks,
Kris