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61
Ask Our Experts / Re: ToolBox can not recognize 1 machine after its PCname changed , caught err4, err7
« Last post by PCD_Christopher on July 19, 2022, 07:05:01 am »
Thank you for reaching out to us via the forums. We will continue to assist you via our support portal.

Thank you.
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July 19 2022 05:23~06:05.hk  w10pro.m920t.FO76QM5 m.sg.mx-
Ticket Id :cdz3mMPTbZwj9



Good Day Every teams for license , toolbox and sc so on ,

This is on the case Ticket Id :cdz3mMPTbZwj9 very long details began from Feb 2022 to, unable to re-install Toolbox a week longer ... there are something on the webserver for Sync, or else to the product(s) sc , ToolBox desktop themselves probably , please in harry help ,


>>>>
Not re-install toolbox because :
         a)  purchase day at Apr 23 2021 0857am , the download hyperlink not working very common case , there is no the latest version toolbox directly offering from somewhere at pc-doctor.com for download more than three or 5 years? Usually would be used the older downloaded package to update it to the latest once re-installed . Can you kindly find a newest updated Toolbox for this bought Toolbox re-installing on waiting for ?


         b) Uninstall by July 12 2022 , yet re-install toolbox for waiting you get figuring out error #4, #7 how caught ?
                          b1)  None authorized reset license perhaps...
                          b2)  WHEN changed PCnames to Microsoft defaulted ONEs almost near days both did it
                                     DESKTOP-FO7xxxx (<--GLF7)  "while McAfee GLF7(glf7) sharing 2xPCnames having"
                                     DESKTOP-GOLxxxx  (<--GLF5)       
                                caught each 1 mac. unable to use the installed bought for GLF7 license perhaps?

Refer photo to :
[bought day Apr 23 2021 0857am].png




Referring the SC was 1 year remote for GLF- [OEM lenovo m93p ] by 2020 and should expired 2021 ,  never used it for GLF7?  Well, it is listing under the pcdremote.com after logging in ? 


Which the remote.center truly share one domain that pcdremote.com as well,  In Toolbox \ ManagerAccount (remote version , after 2020 and not able to login , blocked by freely from where of unsure yet ?) BOTH product sc & , toolbox showing picture for devices not similar totally nor?
Refer photo to :
[toolbox left icon Jul 07 2022 0946 m920t.FO7xxxx m.sg.mx&rv-].png &&
[Pcdremote-com login pwd jul1st well july 2nd 2022 1948 m920t.FO7xxxx m.sg.rv-PCs, mx].png



Best Regards
63
Ask Our Experts / Re: System Load test reliability
« Last post by PCD_Christopher on June 13, 2022, 07:09:38 am »
balasahu
Quote
I still don't understand why PC Doctor determined that system load test of 10 minutes is sufficient.

To add to everything that fwilson stated above, the other thing to mention is that we attempt to create default tests and scripts that will accommodate the typical needs of general customers. The default tests and scripts have been created with over two decades of input from our customers. They are also meant more as a baseline to get customers started. This is why we provide the script editor. To tailor existing scripts and create custom scripts that better suit your specific needs.
64
Ask Our Experts / Re: DEFFECTIVE DIAGNOSTIC CD
« Last post by PCD_Christopher on June 13, 2022, 07:01:55 am »
Fred,

I appreciate your time in replying to my inquiries...

Thanks a lot and God Bless!

Doc_Mhelo

We will be following up with you via our support portal on this issue.

That said, and in case anyone else ever has a similar question, there may not be a need to send a new diagnostics DVD. Provided you have access to a blank, writable DVD we can simply provide you a download link for the Service Center ISO and you can create the DVD itself.
65
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68
Ask Our Experts / Re: Hardware Scan Result (manual) - Default Scan - Error
« Last post by PCD_James on May 09, 2022, 11:59:17 am »
Hi JMdoctor,

What PC-Doctor product are you using?
69
Ask Our Experts / Hardware Scan Result (manual) - Default Scan - Error
« Last post by JMdoctor on May 07, 2022, 10:30:59 am »
Dell XPS15, running current version of Win10.  PC Doctor fails with above error code after 50 secs.  If I try to troubleshoot a specific piece of hardware, it spends a few minutes thinking and then replies that it cannot refresh the list.  All other functions work OK.
70
Toolbox for Windows / Re: No CPU Temp Shown
« Last post by andrewflagg on April 14, 2022, 04:28:44 pm »
yeah, i just bought and downloaded and installed toolbox and the temp is not showing either. i wish i could help fix toolbox to do it.
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