Recent Posts

41

Building or Upgrading PCs / Re: Issue in Built-in PC with 144hz gaming monitor

« Last post by eric on March 22, 2023, 08:56:04 am »

Sharon,

Assuming the monitor was previously working correctly and you are running Windows:

• I would first start with any recent system changes you've made (Windows Update, new driver, changes to display settings, etc.) and roll things back one by one.
• To hopefully bypass the monitor signal issue to try these things, you should try to boot into Windows Safe Mode.

If you have any questions about PC-Doctor products, feel free to submit a support ticket at https://www.pc-doctor.com/support.

If you require general computer technical support, you can use the Technician Finder at https://www.pcdservicecenter.com/locator to locate a local repair technician.

42

Building or Upgrading PCs / Issue in Built-in PC with 144hz gaming monitor

« Last post by sharonsmith on March 21, 2023, 02:12:13 am »

Hey everyone,

I'm facing an issue with my built-in PC and 144hz gaming monitor. Whenever I try to use the monitor, it displays a "No Signal" error message, even though the computer is running. I've tried reseating the RAM and the graphics card, but the problem persists.

Has anyone else encountered this issue and found a solution? I'm at a loss on what to do, and I really need to get this fixed for work and gaming.

Thanks in advance for your help!

43

Ask Our Experts / Laptop Running Slow Despite Using Premier Pro, Filmora, and Intel Evo Processor

« Last post by judywatson on March 16, 2023, 10:45:47 pm »

Hello everyone,

I am experiencing a frustrating issue with my laptop that I was hoping to get some advice on. Despite having an Intel Evo processor [https://www.lenovo.com/ca/en/faqs/intel-evo/] and using high-performance software such as Premier Pro and Filmora, my laptop has been running very slow lately.

I have tried several steps to improve performance, including disabling unnecessary startup programs, running a virus scan, and clearing temporary files. However, none of these steps have made a significant difference in the speed of my laptop.

I am wondering if anyone else has experienced similar issues, or has any suggestions for how to improve the performance of a laptop with an Intel Evo processor that is being used for high-performance software such as video editing. Is there a specific setting or configuration that may be causing the slowdown, or is there a hardware component that may need to be upgraded?

Any advice or insights that you may have would be greatly appreciated. Thank you for your time and attention.

Best regards,

Judy

44

Ask Our Experts / Service center 15 Network card test error

« Last post by benecom on March 06, 2023, 10:27:46 pm »

we had error on Network Card test for LAN function as follows. I am sure this board is working 100% OK with the LAN function. Please kindly check the below problems and let me know how to test LAN function correctly.

   Network Card test error on each section.

-   Intel NIC Test – System down during the test regardless external internet is linked or not.
-   ICMP Network Communications Test – Result is always fail regardless external internet is linked or not.
-   Network Connectivity Test – It passed when external internet is linked.
-   Network Online Self Test – It passed when external internet is linked.
-   Network Offline Self Test – If no link external internet, it failed. If we link external internet, system down during the test.
-   Network External Loopback Test - Result is always fail regardless external internet is linked or not.

Looking forward to your answers.

Thanks and regards,
Jay Ro
     

45

Toolbox for Windows / Re: No CPU Temp Shown

« Last post by TAJ68PR on November 28, 2022, 10:14:32 am »

It still doesn't work; I am now using a 5950x. Can you give us any information on where this issue stands?

46

Ask Our Experts / Re: pc-doctor5 for winPE

« Last post by PCD_Christopher on September 28, 2022, 06:49:13 am »

A problem I'm hoping you can help me solve. My virus scan as well as other spyware scans are stalling and my computer is locking up at the following file location.......D:\MiniNT\PC- Doctor 5 for Win PE\pcdrdvdramdrive.p5x........I thought perhaps as it appears to be a pc doctor file that is part of the software bundle that came with my HP computer you could help...thank you

The HP distributed PC-Doctor products are not longer offered or supported by HP. That said, we do offer our Toolbox product for free and can be used as a much more modern replacement for the HP diagnostics previously distributed by them.
https://www.pc-doctor.com/solutions/toolbox

47

Ask Our Experts / Re: MUD not being recognized

« Last post by PCD_Christopher on September 28, 2022, 06:42:17 am »

All,
Service Center v6/7 are very old builds. Due to the age of these versions you will likely encounter a number of issues including tests no longer being supported or running correctly. Especially with Bootable and DOS. These versions are also no longer being supported and have not been supported for some time.

In addition to this, newer versions of Service Center have many newer tests or improved tests for newer hardware that you will not find. Including new tests for modern GPUs, CPUs, and memory.

It would be a good idea to think about upgrading to the newest version of Service Center.
https://www.pcdservicecenter.com/

48

Service Center / Re: How do you use Service Center 10.5 Android Diagnostic

« Last post by PCD_Christopher on September 13, 2022, 07:20:01 am »

BlueOisou
Please see the link below for how to enable developer settings.
https://www.samsung.com/uk/support/mobile-devices/how-do-i-turn-on-the-developer-options-menu-on-my-samsung-galaxy-device/#:~:text=1%20Go%20to%20%22Settings%22%2C,enable%20the%20Developer%20options%20menu.

Then boot a system using the MUD and select "Android Diagnostics" from the boot options.

49

Service Center / Re: How do you use Service Center 10.5 to Android 12.0 Diagnostic

« Last post by BleuOisou on September 13, 2022, 04:42:02 am »

Sep 13 2022 20:41.hk w10pro.m920t.FO... m.rv.mx-

How do you use Service Center 15 to Android 12.0  Diagnostic please?
      - developer XR20@nokia.com   turned on for Android 12.0
      - USB plugging to PC where running SC15 , unfound option for Android Diagnose area ?

Regards

50

Ask Our Experts / Re: Is Toolbox \ ManagerAccount \ Remote displaying according RFC3315?

« Last post by PCD_Christopher on August 19, 2022, 01:57:23 pm »

Hello,

Thank you for reaching out to us on our forums. We have responded to your questions via your current support ticket and will continue to support you via the support portal. As such, this topic will be closed.