Recent Posts

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31
Ask Our Experts / Re: Toolbox pcdremote.com reachable; Exp. remote RT keeps Archived info continuing?
« Last post by eric on June 29, 2023, 05:29:53 am »
Li,

Please provide the requested answers and information to your open support tickets. There is no further help I can give you without you providing these answers and clarifications.
32
Ask Our Experts / Re: Toolbox pcdremote.com reachable; Exp. remote RT keeps Archived info continuing?
« Last post by BleuOisou on June 27, 2023, 02:24:14 pm »
Please tell the concerning on the product(s) serving posted « Last Edit: 27-06-2023, 14:23:12 by BleuOisou »
 above highlighted ...
33
Ask Our Experts / Re: Toolbox pcdremote.com reachable; Exp. remote RT keeps Archived info continuing?
« Last post by eric on June 26, 2023, 06:20:48 am »
Li,

I understand that you may be frustrated or concerned about your ongoing issues because you have 3 open support tickets with us. However, I have requested information from you in each support ticket that you are not providing. Unless you can provide the requested information, I will not be able to further assist you further.
34
Ask Our Experts / Toolbox pcdremote.com reachable; Exp. remote RT keeps Archived info continuing?
« Last post by BleuOisou on June 23, 2023, 02:18:23 pm »
June 24 2023 06:10  m920t.F... m.s.r- & mx


Toolbox pcdremote.com for windows 10pro reachable to be activated?
            - diagnose advised log app(s) gave to,  times wrong, getting no result? (when getting activating code)
            - support website is real One accessing? 
[QbVLfGkP2CF4y.system Memo grey -  telling]


Please ref.
[dl jun 24 2023 0546 m920t.FO76QM5 m.s.r- &mx     00].png


Exp. remote RT keeps Archived info continuing?
            - RT remote service applied once and expired over years,
            - ever archived machines info there after that exp, they are all gone, session 0 at June 23 2023 ?
               Nickname GLF5, GLF7 machines moved to Microsoft-Generated PCname(s) meantime share license unsure yet time, ...?

            + would a new RT remote service ordering (perhaps), get back these Archived info from pcdremote.com control panel?


35
Ask Our Experts / Re: Help with Internal - now External - Hard Drive
« Last post by eric on May 22, 2023, 05:55:15 am »
I'm sorry to hear about your troubles with an older computer dying and the need to recover data!

Generally speaking, there's a few things to consider:
  • The hard drive is setup to boot with the target system's configuration. Trying to boot with another machine is not guaranteed to work. For example, the Windows XP installation was likely targeting a 32-bit environment whereas your more modern system is more likely to be 64-bit. Other hardware can also cause similar issues trying to change systems your OS drive is booting on.
  • If your old system burned, it's possible your hard drive suffered some damage. Otherwise, assuming your drive is still usable from another machine, you should be able to plug it in and view the file system contents. One thing to keep in mind, though, is any drive encryption or other security related software could cause the drive's contents to not be immediately available.

Finally, if you're struggling to access the drive contents and aren't tech savvy, we would advise you to consult with a professional. You can use the Service Center Technician Locator (https://www.pcdservicecenter.com/locator) to try and find a local technician that can assist with data recovery.
36
Ask Our Experts / Help with Internal - now External - Hard Drive
« Last post by Old_Venezuelan on May 20, 2023, 07:47:43 am »
My 13-year-old Windows XP laptop just died. Something burned - and smoked - after I plugged in an USB thumb-drive. I took out its internal HITACHI hard drive (see the specs in the attached photo PDF file), to place it in one of those external portable USB hard-drive cases I just purchased, and it in fit with no problems, into the mentioned case; however, when I plugged it into my Windows 10 HP Laptop, it did not recognize it. I assumed it was because the Hitachi was setup with Windows XP, and my HP Laptop is a Windows 10 machine; so, I took it and connected it to another Windows XP system I have, and it gave me a I/O Device error message.

Please, I need several files located inside this internal HITACHI hard drive.

Please, advise... and keep in mind I AM NOT computer savvy..!

Thanks;
37
Ask Our Experts / Re: Laptop Running Slow Despite Using Premier Pro, Filmora, and Intel Evo Processor
« Last post by eric on March 22, 2023, 09:38:51 am »
Judy,

PC performance issues can arise for a variety of reasons. You should try to double-check the programs configured to startup with your system, always run in the background, or generally consume a lot of CPU cycles with a large memory footprint.

If you need any assistance with a PC-Doctor product, feel free to open a support ticket at https://www.pc-doctor.com/support.

If you need general PC technical support to assist in your system performance, you can use the Technician Finder at https://www.pcdservicecenter.com/locator to find a local technician.
38
Building or Upgrading PCs / Re: Issue in Built-in PC with 144hz gaming monitor
« Last post by eric on March 22, 2023, 08:56:04 am »
Sharon,

Assuming the monitor was previously working correctly and you are running Windows:
  • I would first start with any recent system changes you've made (Windows Update, new driver, changes to display settings, etc.) and roll things back one by one.
  • To hopefully bypass the monitor signal issue to try these things, you should try to boot into Windows Safe Mode.

If you have any questions about PC-Doctor products, feel free to submit a support ticket at https://www.pc-doctor.com/support.

If you require general computer technical support, you can use the Technician Finder at https://www.pcdservicecenter.com/locator to locate a local repair technician.
39
Building or Upgrading PCs / Issue in Built-in PC with 144hz gaming monitor
« Last post by sharonsmith on March 21, 2023, 02:12:13 am »
Hey everyone,

I'm facing an issue with my built-in PC and 144hz gaming monitor. Whenever I try to use the monitor, it displays a "No Signal" error message, even though the computer is running. I've tried reseating the RAM and the graphics card, but the problem persists.

Has anyone else encountered this issue and found a solution? I'm at a loss on what to do, and I really need to get this fixed for work and gaming.

Thanks in advance for your help!
40
Ask Our Experts / Laptop Running Slow Despite Using Premier Pro, Filmora, and Intel Evo Processor
« Last post by judywatson on March 16, 2023, 10:45:47 pm »
Hello everyone,

I am experiencing a frustrating issue with my laptop that I was hoping to get some advice on. Despite having an Intel Evo processor [https://www.lenovo.com/ca/en/faqs/intel-evo/] and using high-performance software such as Premier Pro and Filmora, my laptop has been running very slow lately.

I have tried several steps to improve performance, including disabling unnecessary startup programs, running a virus scan, and clearing temporary files. However, none of these steps have made a significant difference in the speed of my laptop.

I am wondering if anyone else has experienced similar issues, or has any suggestions for how to improve the performance of a laptop with an Intel Evo processor that is being used for high-performance software such as video editing. Is there a specific setting or configuration that may be causing the slowdown, or is there a hardware component that may need to be upgraded?

Any advice or insights that you may have would be greatly appreciated. Thank you for your time and attention.

Best regards,

Judy
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