Recent Posts

21

Ask Our Experts / Re: Request for PC-Doctor Toolbox Download Renewal

« Last post by PCD_Dan on February 21, 2024, 08:40:50 am »

Hello,

For any PC-Doctor support matters we ask that you please submit a support ticket here: https://www.pc-doctor.com/support/support-main.

If for any reason this is not possible we can explore other means of communication.

Thanks,
Dan R.

22

Ask Our Experts / Request for PC-Doctor Toolbox Download Renewal

« Last post by cuthbertdavies on February 20, 2024, 11:16:46 pm »

Hello,

I need to download PC-Doctor Toolbox again as I've lost the software (.exe), and the link is only valid for 7 days. Could you please contact me regarding this?

Thank you.

23

Ask Our Experts / Re: Any suggestions?

« Last post by PCD_Dan on February 02, 2024, 05:09:18 pm »

Hi Joe,

I'm sorry to hear you are seeing issues while attempting to boot on the Intel Atom machine. Unfortunately it sounds like there is an incompatibility with the graphics card and our Linux Debian environment, but typically the video fallback option will provide a work around. Seeing as this fails as well, is testing from within Windows an option?

Kind Regards,
Dan R.

24

Ask Our Experts / Re: Is there a download link available?

« Last post by PCD_Dan on February 02, 2024, 04:54:21 pm »

Hi Jordan,

Yes, we can provide a digital download of your Service Center ISO, will you please confirm which version of Service Center you are using along with the best e-mail to send the download link to?

Best,
Dan R.

25

Ask Our Experts / Re: Any potential issues?

« Last post by PCD_Dan on February 02, 2024, 04:47:46 pm »

Hi Tony,

To further troubleshoot any issues enumerating hardware, we will likely require debug logs along with other further details. This can be a back-and-forth process, so we ask that you please submit a support ticket at pc-doctor.com/support.

Kind Regards,
Dan R.

26

Ask Our Experts / Re: How can I determine the specific drive causing the problem?

« Last post by PCD_Dan on February 02, 2024, 04:17:36 pm »

Hi Eddie,

PC-Doctor software will specify full system information of each hardware device in the machine, so I don't believe this question is related to our software. For the software being used to detect the drive issues, if it does not specify the specific drive, or any information of the hardware for that matter, the only option would be to remove one of the two drives, re-run the scan and then confirm if the issues are still detected. If so, you know the drive still connected is problematic. If not, you know the drive that was removed is the one with issues.

Hope this helps,
Dan R.

27

Ask Our Experts / Any potential issues?

« Last post by TonyWood on January 30, 2024, 12:12:35 am »

Using the latest PC Doctor via USB key boot (updated a month ago) with no current OS installed. During the hardware scan, it halts with the message "The device discovery process was unable to finish all diagnostic tests." Pressing "OK" returns to the scanning window, but it remains stuck indefinitely. I'm using a Gigabyte GA-6LXGH MB with an Adaptec RAID Controller card and additional Ethernet cards (2-port Gigabit and 2-port 10Gigabit, Intel X520). Any potential issues with these components?

28

Ask Our Experts / Is there a download link available?

« Last post by JordanClark on January 29, 2024, 01:23:44 am »

Hello, I accidentally left the diagnostics DVD in a customer's computer, and I'm unsure which one it is. Is there a download link available, or can I order a replacement? I've only had the kit for a few days. Thanks!

29

Ask Our Experts / Any suggestions?

« Last post by JoeSteven on January 29, 2024, 12:26:33 am »

We're working on implementing a burn-in process for a Touch panel PC (Intel Atom processor). However, during the boot with MUD (bootable diagnostics), the display shows a message indicating an issue with configuring display resolution. Even in video fallback or external VGA mode, the behavior remains the same. The panel works fine with our Linux build, and it doesn't require any special drivers. The display is an SVGA 800x600 LCD. Any suggestions?

30

Ask Our Experts / How can I determine the specific drive causing the problem?

« Last post by EddieHale on January 28, 2024, 09:21:42 pm »

I conducted a scan that detected drive issues, but unfortunately, it doesn't specify which drive is affected. How can I determine the specific drive causing the problem?