Recent Posts

11

Toolbox for Windows / Toolbox specific for a machine unable to be launched ?

« Last post by BleuOisou on May 17, 2024, 03:31:19 pm »

When toolbox unable launched days, found the support there is office hours put, and submitted without case ID returned in a month getting different platform?

Ordering met "Account address can not be delivered, chose another one" ?

12

Ask Our Experts / Re: Experienced sudden hardware failures

« Last post by PCD_Dan on May 07, 2024, 03:13:51 pm »

Hi James,

I'm sorry to hear you are running into PC issues. While there certainly are similar issues that have been observed by other PC users, troubleshooting the issue and potentially fixing it not only can be time consuming but also requires the proper knowledge in order to do so. The bottom line, there's no simple answer to your question.

With that said, you may want to consider signing up for a free PC-Doctor Toolbox Remote account here: https://www.pcdtoolbox.com, which will provide you with 5 free PC-Doctor Toolbox licenses. Using PC-Doctor Toolbox you can then run a full system diagnostics scan, and perhaps this will single out the faulty piece of hardware causing the issues. If it does you can then consider replacing that piece of hardware to resolve the issues (some instances require more work than just replacing the defective hardware).

Please also keep in mind that not all PC issues can be detected with a single piece of software. While PC-Doctor Toolbox has the capability of testing a majority of a computers hardware (e.g. CPU, Hard Drive, Memory), you may be dealing with a software issue. For software issues you can restore your Operating System for a potential fix, but again there is no guaranteed solution.

Lastly, because your machine is randomly shutting off entirely I do worry that you are dealing with a pretty serious issue. Depending on the age of the machine in question, it may be worth replacing the device rather than repairing it.

Hope this helps,
Dan R.

13

Ask Our Experts / Experienced sudden hardware failures

« Last post by jameshara on April 26, 2024, 06:05:59 am »

Has anyone experienced sudden hardware failures with computer or laptop? I'm trying to diagnose a problem where my device shuts down unexpectedly. If you've encountered something similar, could you share what the issue was and how you resolved it? Any advice on troubleshooting steps or preventive measures would be greatly appreciated!

14

Ask Our Experts / Re: PC Doctor Service Center 16 Links Disappearing

« Last post by Its Razer Sharp on March 21, 2024, 07:58:44 am »

I went ahead and did the USB restore as well as put all scripts and apps into the sc_lin folder and everything seems to be staying in place finally! Thank you very much!

15

Ask Our Experts / Re: PC Doctor Service Center 16 Links Disappearing

« Last post by PCD_Dan on March 18, 2024, 05:21:03 pm »

Hello Its Razer Sharp,

I'm sorry to hear you are running into issues with your Links properly saving. All information related to creating and saving new Links can be found starting on pg. 34 within the user guide, which is stored on your USB key.

As for the issue, I'm not familiar with it happening to any other users. For now I recommend restoring the USB key to its original state by running the Multipurpose USB Device Restore Tool, which is available from the main menu after running Setup.exe. This process will erase any saved data, please reference pg. 63 of the user guide for more information. Please let me know if restoring the device resolves the issue, and in the meantime I'll begin investigating a potential fix if the issue persists.

Best,
Dan R.

16

Ask Our Experts / PC Doctor Service Center 16 Links Disappearing

« Last post by Its Razer Sharp on March 16, 2024, 05:09:07 pm »

Every time I create links in Service Center 16, after unplugging the MUD and plugging it back in, all the links I had created suddenly disappear and only has the stock ones such as the forum, FAQ's, BIOS POST codes, etc. I have tried running from flash drive, quick install, as well as full install and it does not seem to keep them stored anywhere or pull them back up. I will create links regarding custom scrips, URL's, as well as applications that I have put on the flash drive. Am I doing something wrong? How can I stop this from happening. I can't find anything in the User Guide regarding this. Any help would be very welcome!! Thank You!

17

Toolbox for Android / Re: Android PC-Doctor Toolbox never charged to 2019 many years ?

« Last post by BleuOisou on February 21, 2024, 10:24:50 pm »

Feb. 22 2024 14:22.hk w10p.m920t.FO... m.mx-


Good day,

Toolbox for Android end to support years before, it is selling at the homepage?
            - Android sort of lower battery costed much than ever, and
            - charging power-on time failing , power-off alright?

SC 15 won't be able to be loaded for diagnose it, would
           - ''Toolbox , or SC valid to diagnose and fix the charging ?

Case:
SC15 no longer loading from F1 for Android diagnose


Sincerely

18

Ask Our Experts / Re: Request for PC-Doctor Toolbox Download Renewal

« Last post by PCD_Dan on February 21, 2024, 08:40:50 am »

Hello,

For any PC-Doctor support matters we ask that you please submit a support ticket here: https://www.pc-doctor.com/support/support-main.

If for any reason this is not possible we can explore other means of communication.

Thanks,
Dan R.

19

Ask Our Experts / Request for PC-Doctor Toolbox Download Renewal

« Last post by cuthbertdavies on February 20, 2024, 11:16:46 pm »

Hello,

I need to download PC-Doctor Toolbox again as I've lost the software (.exe), and the link is only valid for 7 days. Could you please contact me regarding this?

Thank you.

20

Ask Our Experts / Re: Any suggestions?

« Last post by PCD_Dan on February 02, 2024, 05:09:18 pm »

Hi Joe,

I'm sorry to hear you are seeing issues while attempting to boot on the Intel Atom machine. Unfortunately it sounds like there is an incompatibility with the graphics card and our Linux Debian environment, but typically the video fallback option will provide a work around. Seeing as this fails as well, is testing from within Windows an option?

Kind Regards,
Dan R.