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Ask Our Experts / Re: Windows 10 Blue Screen
« Last post by qais on March 27, 2025, 07:03:56 am »I keep getting a blue screen error 0x0000007F. Updated drivers and ran diagnostics, but it still happens. Anyone know how to fix this?
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Service Center / Re: Toolbox is now free for personal use!
« Last post by BYT2L on March 17, 2025, 02:33:10 pm »Why provide an industry tool that businesses pay handsomely for including independent repair shops and system builders?
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Building or Upgrading PCs / Looking for Advice on How to Diagnose Periodic Computer Freezes
« Last post by KelvinG on November 27, 2024, 09:41:14 pm »Hello Everyone,
I'm experiencing a recurring issue with my desktop PC, and I could really use some guidance from this knowledgeable community. Over the past month, my computer has started freezing intermittently. There’s no pattern to it — it sometimes happens during gaming, while browsing, or even when the system is idle. When the freeze occurs, the system becomes completely unresponsive, and I’m forced to do a hard reset.
Here’s an overview of my setup:
Motherboard: ASUS TUF Gaming B550
CPU: AMD Ryzen 5 5600X
GPU: NVIDIA RTX 3060
RAM: Corsair Vengeance 16GB (2x8GB, 3200MHz)
Storage: 1TB NVMe SSD (Windows installed) and 1TB HDD
PSU: EVGA 650W Gold
OS: Windows 11 Pro (fully updated)
I’ve tried a few troubleshooting steps:
Updated all drivers and firmware, including the BIOS.
Ran a memory diagnostic (Windows Memory Diagnostic) — no errors found.
Checked temperatures using HWMonitor — everything seems within normal ranges.
Ran CHKDSK and SFC scans — no issues detected.
Despite these efforts, the problem persists. Could this be related to my power supply or an issue with my SSD? Would a deeper stress test or a particular diagnostic tool be helpful in narrowing it down?
I’d appreciate any insights or suggestions you might have. Additionally, if there are any specific logs or reports I should check or post here for analysis, let me know, and I’ll share them.
Thanks in advance for your help!
I'm experiencing a recurring issue with my desktop PC, and I could really use some guidance from this knowledgeable community. Over the past month, my computer has started freezing intermittently. There’s no pattern to it — it sometimes happens during gaming, while browsing, or even when the system is idle. When the freeze occurs, the system becomes completely unresponsive, and I’m forced to do a hard reset.
Here’s an overview of my setup:
Motherboard: ASUS TUF Gaming B550
CPU: AMD Ryzen 5 5600X
GPU: NVIDIA RTX 3060
RAM: Corsair Vengeance 16GB (2x8GB, 3200MHz)
Storage: 1TB NVMe SSD (Windows installed) and 1TB HDD
PSU: EVGA 650W Gold
OS: Windows 11 Pro (fully updated)
I’ve tried a few troubleshooting steps:
Updated all drivers and firmware, including the BIOS.
Ran a memory diagnostic (Windows Memory Diagnostic) — no errors found.
Checked temperatures using HWMonitor — everything seems within normal ranges.
Ran CHKDSK and SFC scans — no issues detected.
Despite these efforts, the problem persists. Could this be related to my power supply or an issue with my SSD? Would a deeper stress test or a particular diagnostic tool be helpful in narrowing it down?
I’d appreciate any insights or suggestions you might have. Additionally, if there are any specific logs or reports I should check or post here for analysis, let me know, and I’ll share them.
Thanks in advance for your help!
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Building or Upgrading PCs / Re: Fixing Sporadic System Failures on a Windows 11 Computer
« Last post by colinc on September 24, 2024, 04:15:53 pm »In addition to Eric's excellent advice, I suggest disabling Processor C-States in BIOS. If the system suddenly stabilizes and the kernel-power messages disappear, you'll save yourself the headache (and cash) of swapping out PSUs... It's also one of the most common culprits with Ryzen stability issues that I've personally seen.
If the problem persists, you may have a VRM issue with the motherboard... Which could be as simple as improving airflow in the case, or as painful as replacing the motherboard.
If the problem persists, you may have a VRM issue with the motherboard... Which could be as simple as improving airflow in the case, or as painful as replacing the motherboard.
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Building or Upgrading PCs / Re: Fixing Sporadic System Failures on a Windows 11 Computer
« Last post by eric on September 24, 2024, 06:19:50 am »Joyinc,
It could be your power supply isn't sufficient enough to handle the system load at all times. You could test this idea by upgrading your power supply to a larger one. If you require further general computer technical support, you can use the Technician Finder at https://www.pcdservicecenter.com/locator to locate a local repair technician.
If you have any questions about PC-Doctor products, feel free to submit a support ticket at https://www.pc-doctor.com/support.
It could be your power supply isn't sufficient enough to handle the system load at all times. You could test this idea by upgrading your power supply to a larger one. If you require further general computer technical support, you can use the Technician Finder at https://www.pcdservicecenter.com/locator to locate a local repair technician.
If you have any questions about PC-Doctor products, feel free to submit a support ticket at https://www.pc-doctor.com/support.
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Building or Upgrading PCs / Re: Issue in Built-in PC with 144hz gaming monitor
« Last post by eric on September 24, 2024, 06:17:53 am »Joyinc,
You can try the troubleshooting steps I shared above. For further general computer technical support, you can use the Technician Finder at https://www.pcdservicecenter.com/locator to locate a local repair technician.
You can try the troubleshooting steps I shared above. For further general computer technical support, you can use the Technician Finder at https://www.pcdservicecenter.com/locator to locate a local repair technician.
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Toolbox for Android / Re: Boot PC from the phone and other questions
« Last post by Joynic on September 24, 2024, 06:12:36 am »Thank you for sharing this info.
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Building or Upgrading PCs / Fixing Sporadic System Failures on a Windows 11 Computer
« Last post by Joynic on September 24, 2024, 06:10:44 am »Hello Everyone,
I'm hoping someone from the community can provide some direction as I've been having trouble with this issue for the past few weeks. On a custom-built PC running Windows 11, I've been having sporadic system crashes, which mainly happen when I use demanding apps or when I'm gaming. I will elaborate on my setup here:
The system randomly freezes or restarts itself when one of these unpredictable crashes occurs. Although I've tried to monitor the temperatures, it doesn't appear to be an overheating problem because the CPU and GPU both seem to stay within normal levels. Additionally, I detected "Kernel-Power" problems in Event Viewer, but I'm not sure if those are the main cause.
I've tried the following thus far:
The crashes persist in spite of these actions. I'm curious if anyone here has dealt with a problem comparable to this or knows of any other troubleshooting gcp techniques. Should I look into other possibilities, or might this be a PSU problem?
Thank you in advance for your help and support.
I'm hoping someone from the community can provide some direction as I've been having trouble with this issue for the past few weeks. On a custom-built PC running Windows 11, I've been having sporadic system crashes, which mainly happen when I use demanding apps or when I'm gaming. I will elaborate on my setup here:
- Windows 11 Home (with the most recent updates installed)
- AMD Ryzen 7 5800X CPU
- NVIDIA RTX 3070 GPU
- Memory: 32 GB, 3200MHz Corsair Vengeance
- ASUS ROG Strix B550-F motherboard
- 1TB Samsung 970 EVO Plus NVMe storage
The system randomly freezes or restarts itself when one of these unpredictable crashes occurs. Although I've tried to monitor the temperatures, it doesn't appear to be an overheating problem because the CPU and GPU both seem to stay within normal levels. Additionally, I detected "Kernel-Power" problems in Event Viewer, but I'm not sure if those are the main cause.
I've tried the following thus far:
- all drivers (chipset, GPU, etc.) have been updated.
- Performed a memory diagnostic and found no problems.
- I looked for problems on the SSD, but nothing seemed off.
- Turned off all overclocking configurations.
The crashes persist in spite of these actions. I'm curious if anyone here has dealt with a problem comparable to this or knows of any other troubleshooting gcp techniques. Should I look into other possibilities, or might this be a PSU problem?
Thank you in advance for your help and support.
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Building or Upgrading PCs / Re: Issue in Built-in PC with 144hz gaming monitor
« Last post by Joynic on September 24, 2024, 06:02:32 am »I am also facing same issue.
If anyone have solution plz share.
If anyone have solution plz share.
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Ask Our Experts / Re: SSE tests failed Exec command failed
« Last post by eric on August 22, 2024, 06:31:10 am »Johnathan,
The Exec Command Failed test result means the process failed to execute or crashed during its run. This is odd since I see the CPU module has had other tests successfully execute. If you want to further troubleshoot this problem, please open a support ticket with our technical support team at https://www.pc-doctor.com/support/ticket/submit-ticket.
The Exec Command Failed test result means the process failed to execute or crashed during its run. This is odd since I see the CPU module has had other tests successfully execute. If you want to further troubleshoot this problem, please open a support ticket with our technical support team at https://www.pc-doctor.com/support/ticket/submit-ticket.
