Dr. Blip's PC-Doctor Forum

General Category => Ask Our Experts => Topic started by: DaveSemm on September 18, 2013, 11:52:48 pm

Title: Dell 7720: My Dell: Internet Connectivity is Required
Post by: DaveSemm on September 18, 2013, 11:52:48 pm

I've seen various posts on this but can't get it to work. I added pcdrcui.exe to Windows Firewall, disabled Windows firewall, uninstalled McAffee, added pcdrcui.exe to Windows Defender and disabled Windows defender. I have no trouble browsing the internet and downloading files from the Dell site.

Title: Re: Dell 7720: My Dell: Internet Connectivity is Required
Post by: Kris_PCD on September 19, 2013, 12:48:57 pm

I am sorry that you are having issues with the My Dell software, if you don't mind I would like to ask you a few questions about the issue to better understand what is happening.
  * Where do you see the error "Internet Connectivity is Required"?
  * Does the error appear as a pop-up or within the program?
  * Do you know which version of My Dell you are running?
  * When did this error start appearing?
    - Did you make any changes to hardware or software prior to the error appearing?
  * Can you provide a screenshot?

Any details you can provide will help me to better understand the issue, and find a solution.In addition, I would recommend that you check for an update to the software by clicking on the link below:
http://content.dellsupportcenter.com/updates/aulauncher.exe

Please let me know if you run into any other issues.

Thanks for your help,
Kris

Title: Re: Dell 7720: My Dell: Internet Connectivity is Required
Post by: DaveSemm on September 20, 2013, 06:31:41 am

I get this when I scan for updated drivers in My Dell. It is a new laptop. I am having lots of issues with it, so I wanted to make sure all the drivers are up to date before returning it.

The problems are that it is extremely slow - slower than the 3 year old i5 laptop it is replacing. Sometimes when I type my password to log into Windows 8, it takes the 1st few keystrokes and then pauses for a few seconds. Every now and then the speaker starts to hiss, even when I have the sound muted. I've seen people complain about this - apparently that is a problem with the motherboard.

Title: Re: Dell 7720: My Dell: Internet Connectivity is Required
Post by: Kris_PCD on September 20, 2013, 11:47:42 am

We are currently looking into the issue you are reporting that occurs when attempting to update the drivers within our program. If you could please provide additional information such as:
  * Do you know which version of My Dell you are running?
    (This can be found by clicking the gear icon in the top right and looking under About)
  * When did this error start appearing?
    - Did you make any changes to hardware or software prior to the error appearing?
  * Can you provide a screenshot?

But for the time being, I would recommend that you update your drivers the old fashioned way:
  * Go to: http://www.dell.com/support/ (http://www.dell.com/support/)
  * Type in the Service Tag for your system and click Submit
    (If your not certain what it is, it can be found in the My Dell software)
  * Click on the Drivers and Downloads tab to find a list of all the relevant drivers

I am sorry that you are having problems with your system and our software, but if you have any other questions or issues please let me know.

Thanks,
Kris