Dr. Blip's PC-Doctor Forum

General Category => Ask Our Experts => Topic started by: Bunthoeun on May 14, 2013, 05:56:15 pm

Title: Dell Support Center stopworking
Post by: Bunthoeun on May 14, 2013, 05:56:15 pm
Dear,
please help me I have the problem with Delll Support Center stop working, when I start up the application it show message like this :
(http://)
Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   pcdrcui.exe
  Application Version:   6.0.6032.125
  Application Timestamp:   5106ad4d
  Fault Module Name:   igdumdim64.dll
  Fault Module Version:   9.18.10.3071
  Fault Module Timestamp:   51493a7c
  Exception Code:   c0000005
  Exception Offset:   000000000008264d
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   099d
  Additional Information 2:   099da5da4f6b1868341ecfe4a58c9d2c
  Additional Information 3:   fa34
  Additional Information 4:   fa34faba2e55eaa5beaf43b43523587a

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Title: Re: Dell Support Center stopworking
Post by: 01Tech on May 15, 2013, 02:21:37 pm
User Mode Driver for Intel(R) Graphics Technology
Update your Graphics driver either from Dell or Intel, if no joy, call Dell tech support and have them troubleshoot your onboard video.
Title: Re: Dell Support Center stopworking
Post by: Kris_PCD on May 15, 2013, 02:28:48 pm
I am sorry to hear about the problem you are having with Dell Support Center.  In order to better assist you, I need to know exactly what is happening to cause this message to appear. Did you launch the software manually or was there anything that seems to cause the error to appear?

I can't say for certain if the error you are receiving is from the Intel graphics driver or an issue with Dell Service Center, so I agree that checking your drivers could be beneficial. I also agree with the reply you received on the Dell forums. Uninstalling and reinstalling the software is not a bad place to start.

Please let me know the answer to my question and the results of the recommendations from Dell and 01Tech.
Title: Re: Dell Support Center stopworking
Post by: Bunthoeun on May 17, 2013, 02:31:54 am
Dear 01Tech and Kris_PCD,
thanks you for your reply.
I fixed the problem. I down grad the intell driver.
thanks you.
Title: Re: Dell Support Center stopworking
Post by: 01Tech on May 19, 2013, 02:52:49 am
No problem, I have been doing this for almost 15 years now.
Glad I could help.

~Lyle