Dr. Blip's PC-Doctor Forum

General Category => Toolbox for Windows => Topic started by: mlphillips on January 16, 2013, 03:22:31 pm

Title: Software does nothing
Post by: mlphillips on January 16, 2013, 03:22:31 pm

After installing Windows 8, my system notified me that the Lenovo Thinkvantage pre-installed pc-doctor functions don't work with the new operating system, and that I'd need to purchase pc-doctor for windows. I bought the product and downloaded it from the link that also had my License Name and Product Key email.

I have a nice looking icon on my system tray. I click on it, get your PC-Doctor Toolbox for Windows "always on top" screen in the middle of my screen, which stays there for about 30 seconds, and then disappears. That's it. Right-clicking on the icon in my system tray says "PC-Doctor Toolbox for Windows".

It's a nice icon and all, but not worth $20... I'm assuming it's supposed to do something else??

Thanks in advance for your help.

Title: Re: Software does nothing
Post by: Kris_PCD on January 17, 2013, 08:57:51 am

Unfortunately I do not know the cause of that issue.
However if you could please send us the log files for your software we can then drill down into the files and find what is causing your issue.

In order to obtain the information I need please follow these steps so that we can take a look at the basic program logs first:
  1. Open Run
     a. If not on the desktop, click the desktop icon
     b. Move the mouse cursor to the lower left corner of the desktop
     c. Right click to bring up menu options
     d. Click on the Run option
  2. Type "%programdata%" (Without the quotes)
  3. Right click on the "PCDr" folder
  4. Select "Send To"
  5. Select "Compressed(zipped) folder"
Once it has compressed the folder you can send it in to us via email, we will take a look at these files and attempt to find out why you are receiving this error.
Please let me know if the file is too large to email.

Title: Re: Software does nothing
Post by: mlphillips on January 18, 2013, 02:01:10 pm

where would you like me to send it? (I don't see your email address anywhere).

Marlene

Title: Re: Software does nothing
Post by: Kris_PCD on January 18, 2013, 02:20:06 pm

I will send you a pm with the email.

Thanks for your help.

Title: Re: Software does nothing
Post by: AR on January 20, 2013, 12:25:48 pm

I am having a similar problem on my Lenovo Thinkpad T500, exactly same circumstances. (I am new to this forum and am not sure if i should be posting here)

Title: Re: Software does nothing
Post by: Kris_PCD on January 24, 2013, 02:17:10 pm

So that everyone else stays informed on this issue.

We have found the cause of this particular issue to be FIPS (Federal Information Processing Standard), it is a security protocol mainly used for some Corporate VPN's, US Government related systems, and those who are very security conscientious :-X.

I will let everyone know when we have some new information.

Title: Re: Software does nothing
Post by: Tamjid Wafaa on February 08, 2013, 04:05:48 am

All i get when I go to update system software, is the little bit in the begginning, and then from there on out all it says is

In case you could choose, Which installer would you prefer (EUMM or MB)?
What is this? It does this in both WHM , and the script to force perl installer.

Title: Re: Software does nothing
Post by: Kris_PCD on February 08, 2013, 10:50:24 am

Unfortunately from what you have posted here I am not entirely sure what the issue you are having is.

If you could please submit a support ticket (http://www.pc-doctor.com/support.php?toolbox), we will attempt to resolve your issue.